Due date field is auto-populated on REQ and RITM after Catalog item submission

[andriusiene]

Hello, 

I am encountering the issue, where the Due date [due_date] field on REQ and RITM form is auto-populated with the current date of the Catalog item submission.
I can't find any Business Rules or Client scripts or Flows/Workflows, that set the Due date automatically. In my PDI I have created a test Catalog item, without any flows/workflows/execution plan, cleared the delivery time value and it still set the Due date as the current date.

Any ideas from where it comes? Would appreciate the help.

[Dr Atul G- LNG]

Hi @andriusiene 

Check this

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1334745

[renaa]

Hi, 
That I'd figured out, I'm curious about which script fetches the current date and sets the Due date [due_date] value. I didn't manage to find the location of that script. There is a Business Rule "Calculate Request Item Due Date", which is initially inactive so there else could it be? I checked REQ and RITM BR's - nothing there. Any ideas?

[Dr Atul G- LNG]

Sorry @renaa  I have no idea in this.

@Medi C any thoughts.