Due date field is auto-populated on REQ and RITM after Catalog item submission
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04-08-2025 11:40 PM
Hello,
I am encountering the issue, where the Due date [due_date] field on REQ and RITM form is auto-populated with the current date of the Catalog item submission.
I can't find any Business Rules or Client scripts or Flows/Workflows, that set the Due date automatically. In my PDI I have created a test Catalog item, without any flows/workflows/execution plan, cleared the delivery time value and it still set the Due date as the current date.
Any ideas from where it comes? Would appreciate the help.
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04-09-2025 09:14 AM
Hi @andriusiene
Check this
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1334745
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-09-2025 09:29 AM
Hi,
That I'd figured out, I'm curious about which script fetches the current date and sets the Due date [due_date] value. I didn't manage to find the location of that script. There is a Business Rule "Calculate Request Item Due Date", which is initially inactive so there else could it be? I checked REQ and RITM BR's - nothing there. Any ideas?
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04-09-2025 12:15 PM
Sorry @renaa I have no idea in this.
@Medi C any thoughts.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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