How to add multiple RITMs of same Item

[Vijaya_Mnpram]

Hello All,

I am looking for a solution, where the requirement is to add multiple RITM's under same REQ for the same Catalog Item. For example, User want to request for various Softwares (like Adobe, iTunes) in a single Request. Like, the user wants to select multiple from a list, and the respective approvals should trigger and follow their own flow. 

Order guide didn't work for us, as it can collect different RITM's under one REQ, like request for emailID, software and Hardware. But Our requirement is to add same Catalog Item, multiple times under same REQ.

[OlaN]

Hi,

This should be doable with the OOB feature to add items to the cart, and then submit the cart.

Have you looked into this option?

[Vijaya_Mnpram]

@OlaN Thank you. The issue we are trying to solve is, for the new hire employee, they want to select multiple software/hardware items in a single click (Single RITM). We are already selecting, multiple Catalog items (like an email ID, shared folder access, Software) and adding them to Order guide. I am looking for enabling selection of multiple things inside a single Item (which are part of an order guide).

[OlaN]

Not entirely sure if I follow, but multiple items can be done by using the quantity selector.

Using this will only generate one RITM, regardless of number selected in quantity selector.

[Utpal Dutta]

Hey @Vijaya_Mnpram ,

I've written an article on the same topic here

Let me know if it helps.

Aditionally you can also mark my answer helpful & accept this solution.

Thanks,

Utpal

[Vijaya_Mnpram]

@Utpal Dutta  Thanks for suggesting and it did help.