How to add multiple RITMs of same Item

Vijaya_Mnpram · 4 weeks ago

Hello All,

I am looking for a solution, where the requirement is to add multiple RITM's under same REQ for the same Catalog Item. For example, User want to request for various Softwares (like Adobe, iTunes) in a single Request. Like, the user wants to select multiple from a list, and the respective approvals should trigger and follow their own flow.

Order guide didn't work for us, as it can collect different RITM's under one REQ, like request for emailID, software and Hardware. But Our requirement is to add same Catalog Item, multiple times under same REQ.

Tejas Adhalrao · 4 weeks ago

Hi @Vijaya_Mnpram ,

Yes, your understanding is correct.....

When a Catalog Item is used as the trigger, ServiceNow will always create one default RITM for that item (for example: Software Request).

So if, inside the flow, you also create RITMs for Adobe and iTunes, then you will end up with:

1 RITM → Software Request (auto-created)
1 RITM → Adobe
1 RITM → iTunes

All of them will be under the same REQ.

If you found my solution helpful, please mark it as Helpful or Accepted Solution...!

thanks,

tejas

Email: adhalraotejas1018@gmail.com

LinkedIn: https://www.linkedin.com/in/tejas1018

View solution in original post

Utpal Dutta · 3 weeks ago

Glad it helped! Could you please mark my response helpful & you can now accept multiple aswers as correct so you can mark my answer correct as well.

This will help others find alternate solution for this question by looking into this community post.

Thanks,

Utpal