Hi everyone,
I am working on a ServiceNow Catalog Item where I need to configure the Related Articles list on the form base. The requirement is to display different Knowledge Articles on different portals/form bases.
However, I am facing an issue with the availability of the required Knowledge Articles:
- One Knowledge Article is published but is only visible to TP clients. This article should be added to the form on the Total Platform portals only.
- The other required Knowledge Article is only available in the Prod environment and is not available in Dev or UAT.
Could someone please advise on the correct approach for this scenario?
Specifically:
- How should we configure the Related Articles list so that the TP-client article is displayed only on the Total Platform portals?
- How should we handle an article that is currently only available in Prod when configuring and testing the Catalog Item in Dev/UAT?
- Is there any specific configuration or migration process we should follow to ensure the Related Articles are correctly available across the required environments?
Any guidance on the recommended ServiceNow approach would be greatly appreciated.
Thank you!
