i have a catalog variable (not catalog field) of reference type 'Qualtiy approver'

[LVPhanee]

My requestion is when the catalog varaiable name is changed only Notiifcation should be triggered, right now if any change happens on state or priority field of sc_task

I have sc_take (where Quality analyst variable ), Business rule on the sc_task table screen shot and current logic with below condition 

 and 

and code is writtne like this 

''

(function executeRule(current, previous) {

    var ritm_QA = new GlideRecord('sc_req_item');

    if (ritm_QA.get(current.request_item)) {

        var groupMemberId = ritm_QA.variables.quality_approver;

        if (groupMemberId) {

            var memberGR = new GlideRecord('sys_user_grmember');

            if (memberGR.get(groupMemberId)) {

                var userSysId = memberGR.user;

               // gs.log(" BR TRIGGERED USER SYS_ID: " + userSysId);

                gs.eventQueue(

                    'rd.quality_approver.assigned',

                    current,

                    userSysId.toString(),

                    ''

                );

            }

        }

    }

})(current, previous);''

Can you help by added the required logic so that if only Quality Approver ( catalog variable ) is changed then only email should be triggered. 

[Ankur Bawiskar]

@LVPhanee 

did you print the variable value and compare?

try to add this in BR condition current.variables.variableName.changes() along with your existing

it has worked in the past

Business rule condition - Variable value changes 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[LVPhanee]

here is the log screen shot and current BR code 
log screen shot:

and code screen shot:

It is not working for Catalog variable, don't how it worked previously.

on the sc_task I changed the value from 'userA' to 'userB' Here i am getting sysid of 'userB' only.  BR is on sc_task table only. 

[Ankur Bawiskar]

@LVPhanee 

did you try same BR on RITM and see the behavior?

Another way is to write BR on sc_item_option table where variable and it's value are stored

You can write BR on that and then handle the logic

BR Condition: Question = Your Variable AND Value Changes

Script:

1) query sc_item_option_mtom with "Dependent Item" = current.sys_id

2) then check the RITM is for which catalog item and then proceed

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Teja R · Accepted solution]

Hi @LVPhanee ,
Before Business rule will work.After BR does not captures the Previous value.

If my response helped, mark it as helpful and accept the solution.

Thanks,
Teja.

[LVPhanee]

Completed this requirement with your suggestion went with before BR.