Issue with manual approvals on requested items

[Jamsta1912]

Hi all,

When I add a manual approval to a Requested Item, via the EDIT button on the Approvers related list, the approval record gets created but both the Approving and Approved for fields are blank. The Approver field is populated as expected, but of course without the task reference the approval just hangs orphaned in space. It happens with all RITMs / all approvers.

I cannot see a script or flow running at the time I create the approvers that may be causing this. There are also no weird scripts running on the actual list control record. Any thoughts on what may be causing this?

[Ankur Bawiskar]

@Jamsta1912 

This is OOTB behavior

when I added from edit button, the Approval for field got populated correctly

Approving for is empty when you add manual approvers

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[Tanushree Maiti]

Hi @Jamsta1912 ,

It is expected behaviour.

The reason your manual approval appears as Approving and Approved for fields are blank rather than progressing your RITM's workflow or Flow is because ad-hoc approvals aren't bound to the running background execution.

To fix this, the approver record must be manually pushed forward, or a custom UI Action or Business Rule should be implemented to automate the assignment.

1. Manual Workaround

To get the approval to process, manually update the newly inserted record:

• Navigate to the Approvers related list on your RITM.
• Click on the newly created approval record to open its form.
• Change the State field from Not Requested to Requested and click Save.
• The workflow or flow will then recognize it and send the approval notification.