Need help sending notifications to Event

[MWright1]

We have Service Catalog item that we wanted to have notifications on once a week as a reminder.

I registered an event and have a scheduled job that runs on Tuesday to create this event.  Then I have a Notification that listens to this event.

I executed this event and it created the events as it should.  However, the Notifications did not go out and I am wondering why.  Hope someone can take a look and see what I am missing:

This is the event:

This is the scheduled script execution:

And the Notification:

The Recipient is just me.

I tested the content and it seem correctly displayed.

The events were created:

Not sure why the notifications did not go out... any insight would be very helpful.

Thank you,

M

[swapnali ombale]

Hi @MWright1 

Share screenshot of who will received confirm if  send to event creator is checked 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. 

[MWright1]

Hi Swapnali,

Here it is...

Thanks,

M

[swapnali ombale]

Hi @MWright1 

Checked send to param 1 field 

Verified the event name in event log is same as the event name no space is there 

Verify notification is enabled for you 

Or you have configure correct mail id to your profile 

If what it will contain has some error then also it will not triggered notification 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. 

[swapnali ombale]

Hi @MWright1 

1) Is this notification actually "active"?

2) Is there a condition in the notification (so not only the event firing but a condition set) if so...what is that?

3) For Parm1, while you can use email address...I'd recommend just passing the user's sys_id, so current.request.requested_for instead

4) You've said the notification isn't sending, but are you sure? Have you checked sys_email logs to see that it's not going out and perhaps just going to a spam folder or something?

5) Double-check the event you've specified for this notification to ensure it's really set to

Open any one event log and share screenshot