We have Service Catalog item that we wanted to have notifications on once a week as a reminder.
I registered an event and have a scheduled job that runs on Tuesday to create this event. Then I have a Notification that listens to this event.
I executed this event and it created the events as it should. However, the Notifications did not go out and I am wondering why. Hope someone can take a look and see what I am missing:
This is the event:
This is the scheduled script execution:
And the Notification:
The Recipient is just me.
I tested the content and it seem correctly displayed.
The events were created:
Not sure why the notifications did not go out... any insight would be very helpful.
Thank you,
M
Hi Swapnali
1) Is this notification actually "active"? - Yes
2) Is there a condition in the notification (so not only the event firing but a condition set) if so...what is that? - No other conditions
3) For Parm1, while you can use email address...I'd recommend just passing the user's sys_id, so current.request.requested_for instead - I am not sending to Param 1. For now, I only want to send to me.
4) You've said the notification isn't sending, but are you sure? Have you checked sys_email logs to see that it's not going out and perhaps just going to a spam folder or something? - Yes. I checked the email logs. Nothing went out.
5) Double-check the event you've specified for this notification to ensure it's really set to
This is one of the event that was created:
Thanks.
M
