Request Items & SCTasks - RITM State is not updating

KarrieDash
Tera Expert

This is an example expected process I want to see:

  • When: SCTask State is changed to Closed Complete
  • Then: RITM State is changed to Closed Complete

But, this is not happening. The RITM's state is not changing.

 

Is it possible that the reason it is not working is because the Stage has Fulfillment = Complete?
If so, how do I make the RITM's Stage NOT have Fulfillment = Complete as soon as the RITM is created?

KarrieDash_0-1783033345335.png

 

I believe when the RITM Fulfillment = In Progress, the RITM's State is updated when the SCTask State is updated.

KarrieDash_1-1783033378963.png

 

This is from the Workflow Studio:

KarrieDash_2-1783033755378.png

 

KarrieDash_0-1783033705691.png

KarrieDash_1-1783033718879.png

 

 

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