Following this article: https://www.servicenow.com/community/developer-forum/ai-search-suggested-result-on-service-portal/m-...
We are having a similar issue, whereby the URL generated in the "Suggested Result" dropdown the URL is bringing back two sys_ids:
If I click on any of the above, I get the following.
/IT?id=sc_cat_item&table=sc_cat_item&table=sc_cat_item&sys_id=db157433c34962100b88354c05013161&sys_id=db157433c34962100b88354c05013161&recordUrl=%3Fid%3Dsc_cat_item
This is the same with Knowledge Articles.
Yet, if, instead of clicking on the dropdown results, and hitting return, it takes me to the following page:
and these results work.
Searching online for this I'm directed towards custom action assignments, but I'm struggling to pin this down.
Can anyone help?
