User Criteria Not Restricting Catalog Visibility in Employee Center

[Hrithikah]

Hi Community,

I am trying to restrict catalog visibility in Employee Center so that only users from specific HR and Service Desk groups can view it.

I tested both:

• Standard User Criteria (Groups)
• Scripted User Criteria

The User Criteria is added to Available For on the Catalog and Category, but it is not working as expected. Some users outside the allowed groups can still see the catalog, while some users within the allowed groups cannot.

Has anyone experienced similar behavior in Employee Center? Are there any additional configurations or known limitations that could affect User Criteria enforcement?

Thanks in advance.

[Anand__99]

Hi @Hrithikah ,

Use the User Criteria Diagnostic tool to view how your user criteria is working.

https://www.servicenow.com/docs/r/servicenow-platform/service-catalog/debug-user-criteria-cat-item.h...

Also, user criteria applied to catalog category does not work on Employee Center it works on Classic Service Portal.

Thanks

Anand

[Ankur Bawiskar]

@Hrithikah 

screenshots of the config please

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[MalakaSilva]

Apply User Criteria directly to Catalog Items.
Do not rely solely on Category-level User Criteria
Make sure to check that Not Available For User Criteria is not there for a subset of users.

[Tanushree Maiti]

Hi @Hrithikah 

• Navigate to Content Taxonomy/Topics, ensure user criteria is explicitly enabled and applied to the specific  Taxonomy Topics corresponding to your HR and Service Desk sections

Refer: Enable user criteria for topics 

New: User Criteria for Taxonomy Topics in Employee Center

• Clear your browser cache, log out and back in, or test via impersonation by affected user
• Review all attached criteria on the item. Use Not Available For to explicitly block general fallback groups. There should not be any conflict between Available For and Not available for.