User Criteria Not Restricting Catalog Visibility in Employee Center

[Hrithikah]

Hi Community,

I am trying to restrict catalog visibility in Employee Center so that only users from specific HR and Service Desk groups can view it.

I tested both:

• Standard User Criteria (Groups)
• Scripted User Criteria

The User Criteria is added to Available For on the Catalog and Category, but it is not working as expected. Some users outside the allowed groups can still see the catalog, while some users within the allowed groups cannot.

Has anyone experienced similar behavior in Employee Center? Are there any additional configurations or known limitations that could affect User Criteria enforcement?

Thanks in advance.

[surajsengar]

@Hrithikah - 

Troubleshooting Checklist

✅ User Criteria attached to Catalog
✅ User Criteria attached to Category
✅ User Criteria attached to Catalog Items
✅ Verify Can View settings
✅ Check Topic/Page audience restrictions
✅ Clear cache and reindex search
✅ Test with impersonation
✅ Use User Criteria diagnostics
✅ Compare behavior in Service Portal vs Employee Center

In most cases, the root cause ends up being either:

1. Catalog items/categories with broader visibility than the catalog, or
2. Employee Center topics/search exposing content through another path.

[Hrithikah]

Thank you everyone for your suggestions and assistance. The issue is now resolved. Instead of using a single User Criteria, I created two separate User Criteria records and added them to both the Catalog and Category. This worked as expected and the visibility is now correctly restricted. Thanks again for all the responses and support!