DynatraceMetrics Instance Connector Configured but No Metrics Received in ServiceNow

[kaiosilva]

I have SGO-Dynatrace configured in my environment and recently set up the Instance Connector for DynatraceMetrics. The URL and token are correct, and when testing the connection, it returns success.

However, metrics from Dynatrace are not arriving in ServiceNow. From what I’ve seen in some implementations, these metrics should be recorded in the event table [em_event], but nothing is being received there.

Has anyone encountered this issue before or has any tips on how to troubleshoot and resolve it? Are there any logs or additional configurations I should check?

Thanks!

[kaiosilva]

Furthermore, I found two logs in the log table:
1 - Done updating connector instance: DynatraceMetrics with KPI results.
2 - SGO-Dynatrace: skipping metric fetch for non host CI.

[Viraj Hudlikar · Accepted solution]

Hello @kaiosilva 

For 2 -> This log indicates that the connector is skipping the metric fetch for configuration items (CIs) that are not classified as hosts. This could be a key reason why you're not seeing the expected metrics. It suggests that the current configuration might be set to only fetch metrics for host CIs.

Ensure that the CIs you expect to receive metrics for are correctly classified as hosts in Dynatrace and ServiceNow. If they are not, you might need to adjust the classification or update the connector configuration to include other types of CIs.

Check the configuration settings of the DynatraceMetrics connector to see if there are options to include non-host CIs. This might involve modifying the connector's data source settings or updating the filters used for metric collection.

Try to involve Dynatrace expert so they might suggest which might be getting overlook by you.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[kaiosilva]

After reading the article you sent me, I was able to clearly understand the process of collecting metrics. I had a question, When metrics are inserted into the sn_observability_metrics table, can I see them in the metric explorer?

[Viraj Hudlikar]

Hello @kaiosilva 

I'm glad the article helped clarify the process for you! Yes, you can view metrics inserted into the sn_observability_metrics table in the Metric Explorer within ServiceNow. The Metric Explorer is designed to help you visualize and analyze metrics collected from various sources, including those stored in the sn_observability_metrics table.

Data will be visible, but you need to explore on it more check below links which can be helpful to you.

https://www.servicenow.com/docs/csh?topicname=view-metric-explorer-data.html&version=latest

https://www.servicenow.com/docs/csh?topicname=agent-workspace-ops-intelligence.html&version=latest

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.