Hi everyone,
I'm currently trying to limit Microsoft Intune imports via Service Graph Connector to phones / handheld computing devices only and exclude laptops, desktops, and other managed endpoints.
So far I've tried several approaches:
- ETL filtering, but I eventually got stuck in what felt like a parent/child CI class enable/disable loop and couldn't find the right combination of classes and mappings. I ended up resetting the configuration.
- Modifying Robust Transform Engine scripts, including the Before Script, but unfortunately without success. For this approach the exact naming conventions are quite challenging.
Has anyone solved this (or a similar requirement) before?
What approach worked best for you?
My current thinking is that the most maintainable solution would be to leverage ServiceNow's OOTB device classification logic and filter based on what ServiceNow already considers a phone/mobile device.
Alternatively, filtering on OS families such as:
could also be an option.
I'm trying to avoid heavy customizations and would prefer an upgrade-safe/OOTB-friendly solution if possible.
Any insights, lessons learned, or examples would be greatly appreciated.
Thanks!
