Import schedule is not transforming the data

shivani42
Tera Contributor

‎06-04-2025 08:33 AM

Hi All,

There is a import schedule for Jamf connection which is responsible to load the usage the data. The schedule is loaded the data properly but not transforming it automatically. The records stuck in pending state. Anybody has any idea about it.

I tried to manually transform it but some got processed and others still stuck at pending state.

 

Regards,

Shivani

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-04-2025 08:35 AM

Hi @shivani42 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1000374

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Ankur Bawiskar
Tera Patron
Tera Patron

‎06-04-2025 08:46 AM

@shivani42 

so it's scheduled import which is getting stuck?

what debugging did you perform?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Laveena_A
Tera Contributor

‎07-16-2025 04:37 AM

It might be due to other operations running on the same table. Go to "Active Transactions" and kill this Jamf scheduled job and also wait for the other jobs/transactions to get completed & run it again!

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