Lansweeper to ServiceNow integration is not working

sujan0119 · 3 weeks ago

Hi All,

We have recently updated the Service Graph connector for Lansweeper to version 2.8.0. We have noticed that the assets are no longer being updated by Lansweeper. Please Help

Tanushree Maiti · 3 weeks ago

Hi @sujan0119

Did you renew/ re-authenticate the OAuth token for this integration? if you do it , connectivity to Lansweeper Cloud should be successfully restored.

Go to Service Graph connector's Guided set up -> In Connection configuration - reauthenticate it.

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

sujan0119 · 3 weeks ago

Hi @Tanushree Maiti ,

Thank you for replying.

The connection is verified. We can see that the Lansweeper data is successfully reaching the x_lans2_service_gr_flatten_assets staging table. However, the subsequent ETL stage is not processing or transferring the records into x_lans2_service_gr_mapping_assets_etl.

Tanushree Maiti · 3 weeks ago

Hi @sujan0119

Did you check whether backend job is running properly. Check import set status and log.

Check this KB and try to debug as per current status /error (if any)

KB3075079 Troubleshooting Methods for Import Sets

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

glideFather · 3 weeks ago

ahoy @sujan0119,

can you check the CMDB 360 and your IRE conditions?

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