SAM Pro and BigFix for End User Devices?

[Michael Walsh]

Has anyone implemented SAM Pro using the HCL BigFix Service Graph for end user devices?  I've read elsewhere that it doesn't support pulling software usage OOB and there doesn't seem to be any OOB capability to leverage CSD 2.0 for automated reclamation (without developing your own flows for everything).  It does, however, seem that it has the capability to at least create software installation records.  Has anyone tried to use the Software Installs it creates with SAM Pro for establishing license positions?  Any issues there?  We're you able to create reclamation rules of any sort and generate candidates?  

[Tanushree Maiti]

In Servicenow store, BigFix Inventory Spoke is available which can

So you can explore this spoke to get your licenses/usage details.

Ref: BigFix Inventory Spoke - ServiceNow Store

[Michael Walsh]

Thanks Tanushree.  I was aware of the spoke but hadn't looked at what actions it had yet.  It does seem like that might be the action in it that would allow for writing a flow to pull utilization data, or maybe the look up license usage stream under software, so maybe you could at least get to the point of creating reclamation candidates.  It doesn't look like there is anything there though that would allow one to initiate an auto-reclamation or a deployment of installed software though.  So I'm guessing one would need to explore the BigFix REST API and determine if new spoke actions could be built to do those sorts of things?