JAMF SGC - SNOW Integration not updating AssigedTO / Discovered user if it already has value.

Adarsh S
Tera Contributor

‎07-25-2025 09:31 AM

Hi Team ,

 

We have installed a SGC connector to get JAMF Computer and Mobile devices to ServiceNow.

 

OOTB in robust transform map, we have user from source mapped to AssignedTo field on Target (Computer table).

 

We changed this mapping to Discovered user and using same source field.

 

It is updating the discovered user only if it is empty and if the field has any value, it doesn't override existing value.

 

Can you please let me know where exactly the logic mentioned to check if target is empty then only update this field else ignore.

 

I have checked all entity operations, scripts for robust transform map, Data stream ETC. Not able to get where its maintained in SGC.

 

Regards,
Adarsh S

 

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debendudas
Mega Sage

‎07-26-2025 10:15 AM

Hi @Adarsh S ,

You have to check the existing reconciliation rule present for the Discovered user field.

Please follow this article for more information on how to configure the Reconciliation rule: https://www.servicenow.com/docs/csh?topicname=create-reconciliation-rule.html&version=latest

 

If this solution helps you then, mark it as accepted solution ‌‌✔️ and give thumbs up👍! 

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