Service Graph Connector for BlueCat

[Ashutosh Mishra]

Has anybody integrated ServiceNow with Service Graph Connector for BlueCat or without it?

What was the approach and any related documentation that can be shared would really help.

There is not much data available for this integration.

[Vikram Reddy]

Hey @Ashutosh Mishra,

There are really two separate paths here, worth being clear on which one you're actually evaluating before you pick documentation to chase.

• Service Graph Connector for BlueCat: this is the official one on the ServiceNow Store, it pulls IP and network data from BlueCat straight into the CMDB for use in incident, change, and service mapping.
• SGC Central compatibility: it's built on the Common Connector Framework, so it shows up in SGC Central for install, config, and connection health monitoring instead of being a standalone scoped app you babysit separately.
• Subnetwork filtering and tags: you can scope the import to selected networks only and pull BlueCat tags across, so you're not dumping every subnet BlueCat knows about into your CMDB on day one.
• CI classes: expect data to land in cmdb_ci_ip_address and cmdb_ci_ip_network, the same pattern the Infoblox connector uses since both are DDI sources.
• Without the connector: BlueCat also ships its own ServiceNow CMDB plugin that talks to a BlueCat Gateway URL you configure under BlueCat CMDB > Configurations > Admin Settings, that's a separate integration path, not IntegrationHub based.

Honestly the connector's own public docs are thin, you're not missing something. BlueCat publishes a more detailed "ServiceNow BlueCat CMDB Application Configuration Guide" on their own docs site, that's the better read for the gateway plugin route specifically.

Happy to go deeper if you tell me which path you're leaning toward and what version of BlueCat Gateway you're on.

Thank you,
Vikram Karety
Octigo Solutions INC