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Hi Workspace Superstars,I've created a UI Action that is based on PDFGenerationAPI and generates the PDF document based on the current Purchase Order records and related data.Unfortunately after the process is completed, the attachment is not immedia...
Hi,I have an SLA which has schedule 8am to 6pm schedule.A case is created to 11.35am but the breach time calculated it shows 01.43am next day.How can this be possible?Look at the screenshots for the details.Task SLA Screenshot:IN SLA definition, we h...
I have a form with several Catalog UI Policies configured. When I fill out a field on the form and then change my selection in a question above it, the variable value is cleared on the form as expected, based on the Catalog UI Policy. However, the cl...
Hi everyone Iâm working on a Business Rule that triggers a subflow (global.update_jira_ticket) whenever either:Jira Communication (u_communication) changes, orCase Owner (assigned_to) changes.The subflow should receive:input2 â Reference to sys_user ...
HiI'm doing a Active directory sync via MID server and I have power shell script written it is working for users to certain group below is the script import-module "$executingScriptDirectory\ADSpoke\ActiveDirectoryMain"if (test-path env:\SNC_groupnam...
So we want to add the Skills field to Catalog tasks so mangers can assign to staff based on their current skill level. We like the ones under the Technical Skill level (table: cmn_skill_level) and while I was able to configure that list view to show ...
Can I get the service Now official document for the discovery of SAN switch and the ways to discover the switch or the steps to perform the SAN switch discovery
Hi everyone,My main question is â is it possible to close an SLA retroactively?Iâm working in the CSM module. My client enters all the data after the fact, but still wants to measure SLAs.I know thereâs a Retroactive Start option, but is there also a...
Redirects are not working for Account [customer_account] page in CSM/FSM workspace.I wanted to reach out to the community for help before createing a support case. Steps to reproduce: Open CSM/FSM Configurable WorkspaceOpen an existing Case with Ac...
Iâm currently working on a project that involves integrating a SharePoint compliance management system with ServiceNow to streamline policy tracking and document compliance workflows.Iâd like to understand the best way to:Sync compliance documents an...
We're currently in the process of transitioning our itil users from UI16 to Next Experience. One of the notable features that this transition adds for users is the "Discuss" button for opening Sidebar chats linked to task records. A concern that rece...
Experts, We have an issue reported by an user where a duplicate record DUPxxxxx created by his name by creation of some duplicate CIs. We are unable to find the required configuration by which the record gets created by the user's name. If any one h...
We are looking for a way to track and manage all of our investors relations emails, voicemails and live calls for better reporting and management? I have used the ITSM incident table to manage that. but it's really not working as we need since most ...
