The content you are looking for has been archived. View related content below.
So we have staff using the Cart option on the Portal to add several catalog items for the same person (like a new hire) at once. The Request creates with no issue and all the separate items generate separate RITMS. However, only 1 RITM Flow runs. Al...
Hi AllWe ate currently in the planning phase and preparing to reach out to the Business workstreams for support to deploy the Service Management moduleDoes any one have a list of Business SME roles they have used to support the deployment and any eng...
I found a solution using a Dictionary Override on the Assigned To field. By overriding the Reference Qualifier, we can pass the current form's Assignment Group to a Script Include, retrieve the corresponding group members using GlideRecord, and restr...
How to identify who has shared the list in CSM workspace. Thank YouKartik Magadum
can we link pre-chat survey questions/options to live agent chat context variables? How? Note that we are not using virtual agent. We want to pass the pre-chat survey responses(choices) to chat context variables and then eventually route the customer...
In ServiceNow Demand Management, what is the out-of-the-box behavior of the Value field when Assessment Required is set to false? From the documentation, it looks like the Value field is part of Assessment Data and is normally calculated from assessm...
I have an Incident SLA, which is set to retroactively start at 'Contact date'.I want it to pause at the 'Opened_at' date/time, (which is the moment the Incident form is opened. That is, when the technician clicks the 'New' button). But it actually pa...
https://dev337043.service-now.com it is now showing 500, we are using it for our development purpose, please make it usable so that we can progress an application which based on service now.
In the dispatcher workspace I have created a schedule for an agent which is 8 to 5, after creating the schedule shows as white colored box. Here when I am creating a schedule for 8 to 5. I need to fill the schedule entry also, so when I am filling th...
Dear guru's I ran into a problem where I can't find a solution for. When creating a case, and then creating a change, I get something weird. When I go to the case, and go to related records, I have the field Change Request. When clicking the informat...
Hi , We have configured multiple SSO integrations with Okta. After authentication, users are redirected to the ServiceNow homepage using the first SSO (SSO-OKTA). For another set of users, we have a different Okta application (also SSO-based), and th...
Hello, I failed my first attempt of CIS ITSM. I am a CSA & CIS DF Certified Admin. For the first time attempt, it was for free, now it is asking me to pay $112 to register. Although I have a partner account, is it a must that I have to pay for the se...
Hi,I’m trying to control the behavior of the reference field preview in Service Portal / Employee Center (the (i) icon next to reference variables). Context:When clicking the (i) icon, a popup/menu appears (Open in platform, Configure, etc.) and a re...
Hi All We are showing a Record producer in the Service Portal. It has a reference field pointing to cmdb_ci table. if we select any CI, then we will see the reference icon (i). If we click on it, we are seeing default view. How can we change it to a ...
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the Community.
| Subject | Author | Posted |
|---|---|---|
| Monday | ||
| 3 weeks ago | ||
| 04-28-2026 11:56 AM | ||
| 04-06-2026 04:06 AM | ||
| 03-31-2026 07:25 AM |