Approval Error Message response notification

[v-paulp]

Hi all,

Where does the "Approval Error Message response" notification mail body is written in servicenow? I have checked on email script nothing is there in the script. Reason I am asking I want to do some modification on the notification body and subject.

How can I edit it?

[Dnyaneshwaree]

hello @v-paulp ,

Please check the email notification that was already send in the emails then open it and check the notification name and event name there and open those records and check all this and related records like email script, notification, event, inbound action, etc. to find the required logic.

If my answer helped you in any way, please then mark it as helpful or correct.

Thank You!!

[HugoLencastre]

Hello v-paulp,

The body is written on the email script but is prepared in the inbound actions depending on the error and that error is stored in the parm2 that is sent to the notification. 

Check the inbound action "Update Approval Request"? You have several types of issues that can occur while there is a tentative approval and all those are done there. To change the messages you need to go to edit the respective keys displayed on that script in the Messages of the system. 

"approvalInvalidUser"
"approvalCancelled"

"approvalNotRequired"

"approvalFailed"

Be aware that all the messages have translations in other languages so you need as well to correct those if you advance with it.

Good luck and hope this helps you.