How to Close Multiple SCTASK?

[JLOx]

I'm very new in ServiceNow and I would like to know how to close Multiple SCTASK.

I was given the job of closing all aging tickets and was granted an administrative role.

Can you please help me with the best practice on how to do this?

I have mandatory fields before you can close a task.

Which account should I use to assign all these tickets? (should I assign these to the admin account?)

No Script for now please if possible.

[Sandeep Rajput]

@JLOx Best way to close all of these tickets would be via a background or fix script. You can create a GlideRecord query to fetch those SC Tasks which you would like to close and run this script to change their state to closed complete.

Here is a sample script.

// Query to find the SCTASKs you want to close
var taskGR = new GlideRecord('sc_task');

// Add filters to narrow down the tasks you want to close
// For example, to close tasks in a specific RITM
taskGR.addQuery('request_item', 'RITM1234567');

// Uncomment and modify the line below if you want to filter by another field, like the current state
// taskGR.addQuery('state', '1'); // 1 typically represents the 'New' state

taskGR.query();

while (taskGR.next()) {
    // Set the state to "Closed Complete" (7 is usually the value for this state, but verify in your instance)
    taskGR.state = 3; // or 7 depending on your workflow, adjust as needed

    // Optionally, you can set the close notes or other fields
    taskGR.close_notes = 'Closed via script';
    
    // Update the record
    taskGR.update();
}

gs.print('Tasks closed: ' + taskGR.getRowCount());

Please make sure to configure the addQuery correctly before running the script. Also do not run this script directly on your production instance.

[JLOx]

Hi Sandeep,

Thanks for your prompt reply. As of now, I have very limited knowledge of scripting. Can we do this via filtering ticket and selecting the tickets needs to be close

[Sandeep Rajput]

@JLOx This can be also done via filtering through the list and using Update Select option.

[Dr Atul G- LNG]

HI @JLOx 

SCTask must be closed manually based on the action done on same like closed completed or incomplete or skip. 

Open the tabel sc_task.list in navigation

A list view wil open

Select one task and with down arrow key , select all task you want to close. like below.