Approval widget is not showing up in service portal for ITIL users after upgrade from kingston to London . User criteria is not defined yet.

[pavan9885]

In service portal after the upgrade from Kingston to London Approval widget is not showing up for itil users.

Work around.

No User criteria Defined.

No roles defined for any widget

Tried all the ways to resolve but nothing helpful any inputs will be really appreciated.

[pavan9885 · Accepted solution]

Hi Alberto in My case user can see the approval records on Normal end user front end page not in service portal .

See the below screen shots 1 & 2

[Ian Mildon]

The Approval widget in London had a new role restriction added to it on line 128 of the server-side script; approver_user.