Hi Team - I am looking to include the month-over-month ticket volume trend in the servicenow reporting, instead of having to plug the data into spreadsheet or another application. I am running a volume trend report on the task table for task types, ...
Hi Everyone, The incident tickets were resolved 19 days ago, but they are still in the resolved state instead of being closed. Can you advise me? Please help me. Thanks,Vamsikrishna.
Hi community,i would love to role out the catalog builder feature on our DEV environment for our service owners. It is great that an update set is created automatically to store the modifications the service owners do on a catalog item or record prod...
Integrating servicenow to servicenow instance for Service Request module. we have 10 Catalogs which are present in both ends.we need to do a REQ-REQ, RITM-RITM and SCTASK- SCTASK integration.Unable to understand how to send variables from source SN ...
Hi Everyone, I have one task. I need your help. "Should get the number of days the ticket is not updated by the respective ticket Caller ?" How i will get the report? Thanks,Vamsikrishna.
I am working on an app that incrementally pulls data from the ServiceNow API. Specifically, I am calling the following endpoint: /now/table/incident (https://docs.servicenow.com/bundle/washingtondc-api-reference/page/integrate/inbound-rest/concept/c_...
Hi there,I'm trying to submit an Incident through mail. I have a Record producer that creates an Incident after Submitting it. And also the variables will get populated under the Variables tab of Incident. Now I'm trying to do this through mail. When...
Hi,I have a Request Item on Dev, Pre-Prod and Production instances. It is in the correct Taxonomy and Topic, I can see it on Production if I go through the Topic but when I search for it on Production, it is not showing in the results. It does howe...
So we recently upgraded to Vancouver on one of our sub prod instances and noticed that in the top banner of RITM records it is now displaying the Stage of the RITIMPreviously in earlier releases, it displayed the RITM numberI'm sure someone thought t...
Since we upgraded to Utah and beyond, we noticed an annoying change. We have several Requests that are auto generated either daily, weekly, monthly, etc., and we have built into the flow design or workflow that the Request/RITM are opened by Administ...
Hi there, I'm trying to submit a Demand through mail. I have a Record producer that creates a Demand after Submitting it. And also the variables will get populated under Variables tab of demand. Now I'm trying to do this through mail. There are some...
Hello, I am looking for a way to generate a report than would return a list view of misassigned/reassigned incidents. Interested in seeing the incidents that were misassigned to our team and we reassigned them out of our workgroup. How can this be ca...
Hi there,I have a very simple hardware import. It's a Scheduled Data Import and runs each morning at 03:00 a.m..The data source is a database view of some servers. It's an SQL - JDBC database view.We have a Transform Map as well, which maps all the s...
Hello The problem we're having is that the "Allow retake" checkbox on surveys doesn't seem to do anything. I also experimented with various configurations: scheduled vs non scheduled, Anyone vs survey users, Anonymous vs not, in all cases a person c...
I want to retrieve the item value of drop-down list by using ServiceNow Table API ?How to find the TABLE corresponding to the drop-down list ? Reference screenshoot :This field (State) is a drop-down list which provide six item values (New、In Progres...
