I am trying to connect to my organization SMTP account from the service now instance. I am able to test connectin from the midserver instance, but when I try from service now portal associated to that midserver instance, I get the following error: ...
Hello Team, I want to create a custom Blackout schedule like the blackout would be on the second Thursday after the second Tuesday of the month. Is there a way we can create this schedule? Previously, I thought it will be simple like 3rd Thursday of ...
We need to enable the CMDB-related list in an incident form The related list should be visible to the A and B domain but the "New" and "Edit" options only visible to A-domain users Do we have the option to create a role based on a domain? please he...
Is there a way in to run a report that shows which changes went to a different state during a certain time frame? For example, I want to report on all changes that went from Assess to Authorize during a certain timeframe.
Hello We are on Madrid version and we have requirement for Sunbird dcTrack integration. (Free OOB plugin in SNOW) I was able to activate plugin, install the application and created integration user as per documentation, but not sure how do I configu...
Hi, I have been tasked with testing an enhancement request. They would like all service catalog items that require a manager approval to have their workflows modified so that if the user is a VIP, it skips over the approval. My question is, is there ...
Does anyone know how to modify the CAB workbench to show additional fields? We added a new field to the Planning tab in a change record and I want to see this new field show up along with the current OOB fields: Justification, Implementation, Risk, B...
Hi,We have a need to clear a variable value (social security number) in the sc_task table and the sc_req_item, when a SCTASK is completed and closed (Closed Complete, Closed Incomplete and Closed skipped). Reason is that we should not store social se...
Hi all! As visible in the attached screenshot, certain field labels (in connection with "department") contain unwanted special characters in their names. However, if I check the field labels themselves in the "Filed Labels" Table, they do not contain...
I created two new notifications to be sent to the assignment group and in my flow, I'm sending these notifications after my catalog task is created. I see the notifications being sent to the group in the email logs but in flow designer, it shows an ...
Hello everyone,Is there a way to display a Visio file, a draw.io file, or any kind of flowchart file attached to a knowledge article the same way pictures are displayed when we attach them ?The use case would be to be able to attach a Visio file (or ...
Where does the number zero shown in the picture in the Employee center portal come from when the menu does not fit on the screen and how can I get rid of it? Is it possible that a hamburger menu would appear instead of a number?
the workflow is designed to close sc task without the "assign_to" field is automatically populated even through we do not specify a value in the workflow upon reviewing the business rule i did not find anything related to this behavior.one thing i n...
Hi,I have a user who wants to create a template for Time Worked using the task_time_worked table and wants to insert the "comments" field, but when he chooses the field to insert, only the "Remove Related Fields" option appears.Does anyone know if it...
Bit of an odd one that we cant figure out easily, and I am sure we're not the only one to face this issue.... We have a catalog item that has some Available For user criteria on it, restricting the visibility to a fairly narrow audience. that catalo...
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