I've created a catalog item for one of our departments. On the form I have created a variable set to accomplish single selection with check boxes. From the service portal the checkboxes work as expected, only one can be selected at a time. If I wa...
Hi Experts! @Dr Atul G- LNG I have a requirement to make the field "Optional Comment for Checked in Element" Mandatory when a certification is marked as "Failed". This is to ensure there is always a comment whenever a task is failed certifications. ...
Hi All, I have requirement where i have to show Mandatory Rejection Comments and Pass that comments to Request Work notes.I have attached XML for Widget HTML<div ng-if="c.data.isValid" class="panel panel-{{::c.options.color}} b"><div class="panel-hea...
I have a ui action that calls a record producer and passes a value to one of the variables and launches the record producer. However I am getting an error message when the record producer's onLoad Client script is called:ReferenceError: RP is not def...
I have about 18-20 email notifications, going out at various scenarios. I wanted to keep a copy of these notifications/email bodies, subject, TO & CC list and date (sys_email table should not be exposed to the teams) in a separate table as soon as t...
I have a multirow variable set, which is inlcuded in 500+ catalog items. I had to create another single row variable set which have dependencies on the multirow variable set. I am wondering if there is a way for me to have the new single row variable...
Hello I am a new user of of Service Now and I have been asked to see if there is any "out of the box" feature to identify specific customers when they log incidents to our service desk. EG if we have specific users that are "VIP users" we would lik...
if I build a custom seismic component for my application plugin, How can I connect this component so that when install that plugin it installs the component automatically?
Hi everyone. I am quite new to Service now, so I apologise if I sound quite naive. I have a question. I am making new/editing knowledge base articles in Service now using CSS, but the CSS is disappearing when I publish the article, which is mildly ...
I want to display the loading image at the center of the screen to give a visual of page loading just like youtube buffering image which loads in the middle of the active screen. Also, this needs to applied globally for all portal pages.
How can I limit access and viewing of incidents to only those assignment groups in which the ITIL user is a member of?We want to stop people in Data Management group from seeing/altering incidents in the Wireless group, etc.If I am in Assignment Grou...
Hello everyone, Can I get some help in removing price, quantity and reoccuring (each). I have tried removing options under Maintain Cart Layout > Order Status screen, but they are still visible. I would even be ok with removing the summary page. I've...
configure multiple inbound email ids for an instance.. for eg., if its usually instancename@service-now.com, it should be possible to have abc1@service-now.com; xyz@service-now.com included as inbound email ids, such that anyone sends email to either...
I have a Home Landing page which is open as a tab with Label "Home" (which is expected). Inside there is a Tab Component. Inside subpage I use form component for display block. The issue I'm facing is that once display block is loaded, the Home tab...
Could someone please explain what and how it's querying. and what is options.sys_class_list? // populate the 'data' object// e.g., data.table = $sp.getValue('table');data.outageArr = [];data.degradationArr = [];data.plannedArr = [];var outage = new G...
