Resolved! What is a variable_pool and how is it used?
Hello, what is a variable_pool and how is it used in workflow activities? Thanks for the help!
Forum Posts
closure information
Hi all, recently my team made a change but we are facing issues. change is not successfully implemented. we need to close the change.if we do not close the change on time it will breach so we want to close the change. so what needs to be mentioned in...
Using sysparm_query like Reference Qualifier in URL
This is a similar post to https://www.servicenow.com/community/developer-forum/how-if-possible-to-use-script-include-for-entire-query-after/m-p/2806028#M1077299 In our use case, we want to control the applied table filter when a module/URL is loaded ...
Azure client ID and secret Management
Does servicenow offers a way to manage client IDs and secrets of app registrations in azure? Problem to be solved is to create an automated reminder or automate revoking the secret as soon as it expires.
How to hide a column macro on the cart layout page for a specific catalog item?
Hi All, How to hide a column macro (for e.g. Short description column in below screenshot) on the cart layout page for a specific catalog item?
Resolved! Need to extract Incident Number or Change Number from inbound email action
Hi, Not so good with the scripting aspect and would appreciate if someone can help. I have a requirement that needs to extract the Change or Incident number from email subject. The email comes from same email address, but the subject line is differen...
External Users Redirection to their separate Service Portal
Dear Community, I have created a public service portal for external users and directing them to login through side door as we have SSO enabled for existing users. When the external users are logging in, they are getting directed to UI not the servic...
Incident Impact and Urgency
Hi All, Should I modify the labels for Impact and Urgency within the Out-of-the-Box (OOTB) settings, or should I create new ones? Regards,
Best Practices when Adjusting Schedules/ Service Commitments
Hello community,we are looking to change the Hours of Service in the Future and for that I need some Understanding of the Best Way to do it. (how its intended by SN) Since I couldn't find much on docs, i hope to find some helf here. Situation: Busine...
Visiblity of the catalog items for all users
Hi All, I have a requirement where a particular catalog item needs to be visible to all users , We have also written this code in "available for" section .But still users with the snc_internal aren't able to see the catalog item in the portal. How to...
Resolved! Public Catalog Item attachment:
Hi, we made the catalog item and Record producer public on a CMS page and the attachment is not working. I found some community articles https://community.servicenow.com/community?id=community_question&sys_id=5e9d0f2ddb9cdbc01dcaf3231f961930 suggesti...
Showing holidays on the on-call calendar without affecting the team's schedule
Hello experts, I have a ask where the assignment group on their on-call calendar need to see the holidays, but those holidays should not affect their schedule. For e.g, they should see the label as U.S. Independence day on the on-call calendar on Jul...
How to limit number of results in a report (list format) using GUI? Suppose I need only the top 10 oldest incidents. How can I achieve this?
How to limit number of results in a report (list format) using GUI? Suppose I need only the top 10 oldest incidents. How can I achieve this?
