Hello,I have a requirement where there is a selection of static choice 'Select your preferred language' which contains the variables (English, French & Spanish) before connecting to live agent. Based on this selection of language I need to route to l...
As per our business requirement , when a request is raised for application/applications access, it goes for first level approval to caller's manager. When the first level approval is done, it goes to the second level approval to the respective applic...
I am building a catalog item to request adding members to groups. The issue I have currently is that some of these groups have the same manager, so if I just do it based on groups it will send the same manager a separate approval for each group. I'm...
Hi team, I have catalog form having Group variable (which contains few groups called Group1,Group2,Group3,Group4,Group5,Group6) if the Requsted user is member of only these 3 groups like (Group1,Group2 and Group3) then it should display only 3 groups...
When Problem is created related Incident state change to “On hold” and onhold reason “Awaiting problem” – afterBR(insert,update)
Hi TeamI have a requirement to make Catalog item mandatory and non mandatory based on toggle button on and off in order guidePlease refer screenshothere i am having 4 catalog item , suppose if I clicked on toggle button off for Laptop/desktop & Acc...
First time posting here, sorry if the forum is not the correct one. My question is:if best practices when it comes to working with business rule state that we should avoid using current.update(), why are there so many OOO business rules using it? Sor...
We had auto discovery turned on for Change Management so when a change progressed to the Review state it automatically kicked off the discovery process for any CI's in the change request and kept the CMDB close to real time as possible as our schedul...
Hi there,Do you guys have any advice on how to dynamically add requested item image or icon in the notification? example: Thanks so much for your help!
The 'Assign to me' UI Action is visible ootb in Service Operations Workspace for incidents, changes and problems, and perhaps more. But it does not show up for incident_task or sc_task, and I really like to have it there as well. Haven't been able to...
Hi Floks, when I raise a service catalog request and suppose I change the state then its populating twice times in work note of RITM.From reference Below I have attached screen shot, requesting you please provide your solutions if anyone know how to ...
I am new to using ServiceNow Service Portal. I have used other ticketing systems in the past that have the ability to receive emails and generate incident cases. These system also allowed for the passing of special parameter/values that could be us...
Hi Everyone, I need a little help here. I am facing a bug. I can see the attachments in ITIL view on my Knowledge article but unable to see those attachments on the same knowledge article in ServicePortal. Can anyone please help me on this?
We have a requirement to route catalog tasks based on checkboxes options selected on a catalog form. I've added a Switch activity which picked up the checkbox variables as expected. However, the routing stops at the switch. I've tried various values ...
I have been trying to make a visual task board that contains all active cases, and filter SLA per time, so that only show cases that SLA Business time left is less than one hour. The thing is i can`t filter SLA time, so the VTB shows all active cases...
