I want to remove short description from My Task page on EC Portal
I want to remove short description from My Task page on EC Portal how can i do that? rom My Task page on EC Portal how can i do that?
Forum Posts
Automation
Hello, Can someone help me figure out how to automate the extension of outlook mailbox?The idea is to Request for the service is created from the service portalTrigger a workflow to extend the particular mailbox(fixed size) for the requestors mail id...
Resolved! Show choices by what field value is in business rule
Hello, teams I have a question about businessrule.We have a requirement to show choices "u_substatus" by what "contact_type" is.For example, when "contact_type" is "system-error" we want to show "u_substatus" choices('1', '2').When "contact_type" is ...
PDI is saving Refreshing and I click on start building works correct
I get the instance to open then it saying it is is hibernating and can not wake up. Also long as open the instance before it is stop refreshing then it will be able to be used. I read on the forum to request a new instance but I just rebuild the inst...
Upcoming Event widget
Hi,I want to sort the upcoming events in nearest date first. How to achive? There is no option of order by in Instance Options.
Change Success Score Module usage
Hi AllHas one one used Change Success Score in their Organization. ?I have the documentation from ServiceNow. But would need to know in practical if anyone used it etc.1) I have been asked to create a proposal document as to what areas we can use Cha...
OLA/SLA layered reporting
Afternoon all I have a requirement I am working through and need a little advise. We want to setup a report showing incidents that have failed the SLA but met the OLA. This will be for certain assignment groups who want to show that incidents are fai...
Password Reset - Service Catalog
Hello,who can give me ideas or share their experience. I am looking for a way to create a service request to reset a password for a selection of multiple systems.How can I create this?In my situation this is a manual process and when a user requests ...
KB Article Versions and how to force open latest published version
In our Service Offerings we have fields that contain links to KB articles. Since upgrading to Kingston from Istanbul and turning on versioning in knowledge, we now have an issue where if a new version of an article is created, the fields will still ...
Custom Ux Design page in service portal
Hello All, I have a question on the Service portal. I have a custom build design ( developed by my UX team) and we want to wire it on top of our Now platform, as it acts as a service portal as the front end. now how to wire this with the Now platfo...
How to auto populate value in multi row variable set row by row.
Hi, For Example: In attached screenshot.There is a field "PUT Name" It have value Test, Test1, Test2. (It is a variable in catalog not MRVS). There is another field name is "Task input" It is multi row variable set. I want if I am adding a row in MRV...
Resolved! Need Help to add Basic Authentication to Action of Flow Designer.
Hello Experts, I am creating a Data source through Integration hub (snap below) I need some help on adding Basic Authentication (Username/Pwd) on REST step for Request action. (second snap) When I create a new record for Basic Authentication, the sam...
Create a autocomplete search in the Service Portal
Hello Community! People, how do I create a autocomplete search in the Service Portal? I have the search bar, but not is autocomplete. Thanks for help me.
Unable to set a default value on the target field using Robust Transform Map
Dear Experts, Using a Robust transform map. I am trying to upload a default value on the print type field to Unknown. Created a Data Source.Mapped Import Set to stagingStaging to Printer. The "Unknown" Print type value is moving into the staging tab...
sorting the result of api
Hi,can any body help me?i'm trying to sort this table /api/now/v2/table/customer_contact (or this /api/now/v1/contact) base on the account field, the document says i can do this:/api/now/v2/table/customer_contact?sysparm_query=ORDERBYaccountbut it is...
