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Knowledge Blocks & Microsoft Word Add-In

I am running into two issues with the Microsoft Word Add-In that I'm wondering if anyone can assist with. I created a knowledge article directly from Word and it uploaded into our knowledge base with no problem. When I check out this article in Servi...

Resolved! Core Companies table cleanup script

Hi, We have requirement where we need to delete Core Companies record where Vendor ID(custom field) is empty.The only relationship we need to look for is in the Business Application(cmdb_ci_business_app) table. If the core company record is reference...

PrashanthS by Tera Expert
  • 1372 Views
  • 2 replies
  • 2 helpfuls

Resolved! App Engine Studio

Can app engine only be installed in one sub-prod instance, and the remaining instances are pipelines or can AES be installed in multiple instances?  We currently have 4 instances, sandbox, dev, test and prod.  There is some development that begins in...

Karen47 by Tera Contributor
  • 1343 Views
  • 1 replies
  • 0 helpfuls

Resolved! Issue to get email from community.

HI All,   Greetings!!   Is anyone else facing this issue? Since Friday, I am not getting any email from community either for new question / reply where I subscribed.    @David any inputs on same?

Find all tickets for a single user

Users often request assistance more than once during employment with a company.   How can I find all tickets associated to a single user?  Both Incidents and Requests.  Previous systems I have used made this as simple as searching for the user's name...

douggriffin by Tera Contributor
  • 2070 Views
  • 2 replies
  • 0 helpfuls

List collector alphabetical order

Hello!Can you please help me solve my problem with list collector variable. I have variable list collector which display records from table "x". Problem is that I have to display all records into cataog item in alphabetical order.  It would be easy i...