Non ITIL users are seeing the description (variable) included with code/script
Non ITIL users are seeing the description (variable) included with code/script on portal when they raise a request.
Forum Posts
Requested for Catalog Variable to display based logged in user company
Hi, I have a requirement where I have to use requested for catalog variable and display the users based on the logged in user company. I have typical use case. I have Company A which is a parent company for Company B, Company C, Company D. When the l...
Resolved! About ".next" of GlideRecord
I have a script like below var rec = new GlideRecord('incident'); rec.query(); if(rec.next()) { gs.info(rec.getValue('number') + ' exists'); } Is "rec.next ()" necessary even if there is only one record in the table?I've used it somehow, but I d...
Bulk Export to PDF for Incidents, Tasks, and Change
Good Afternoon, I am trying to export all the Incidents, Tasks, and Change tickets to a PDF format. I know how to perform this individually but I do not see how to complete the export with a bulk function.
NOW Assist for Field service management
I have mentioned the features below which are provided by now assist for Field Service Management (FSM).I tried to find out the data which can give me practical implementation of all these features. But I didn't find it out.If anyone have the knowled...
Resolved! Using 2 variables in Reference Qualifier for a list collector variable
Hello I am trying to use 2 other list collector variables in order to filter down a 3rd list collector. I am having trouble building the reference qualifier needed to filter down the 3rd collector. Here is the current attempt at the reference qualifi...
can decision builder be used with catalog builder
I would like to use catalog builder to create a template to be used by our SAM manager to build catalog items for software we offer. Many of our SaaS products have a matrix you can select from and I thought this could be accomplished using decision b...
Resolved! Issue with Requests placed via Employee Portal (no role user)
We received report from our service desk team that an employee put in a request from the Employee Portal for a new laptop. He used the Service catalog and selected the item and it stated that the order was placed.However, even though the Request and ...
IntegrationHub import
I decided to get adventurous and do an import using IntegrationHub. I've had success using the MS AD v2 spoke to automate group population, and the date I'm trying to import is in several AD tables. My issue is that when I attempt to map to the ta...
On-Call Schedule
Need setup instructions for creating US Holiday schedule for On-Call Scheduling. I created a regular business hours schedule but the US Holidays are not populating automatically. I found instructions for entering holidays manually and one-by-one whic...
Life Cycle Stage and Life Cycle Status fields are not accepting values when typed
Hello everyone! We encountered the following issue:When a new Business Application is created, the Life Cycle Stage and Lifecycle Status reference fields do not behave as expected. If you select a value using the magnifying glass, it is accepted by t...
Resolved! IT Service Management - Classifying a ticket
Can Now Assist classify a User provided description for a ticket into Incident or Service Request (SR) as the case may be? Please clarify
Resolved! Mandatory checkbox can be submitted?
i'm currently developing on washington version, and notice that if you add a few checkbox, these variables are bundled together. now, i want to make these checkboxes mandatory, or else the request cannot be submitted. how can i achieve that? i have s...
What is 'failure threshold reached' in CMDB health dashboard ?
What is the 'failure threshold reached' in the CMDB health dashboard?
Check if date is at least 2 days greater than current date
My script works for counting the days. but if I set the month to earlier it still returns true the output is wrong as the month is set to January var systemDays = new GlideDate(); var twoDaysTime = systemDays.getByFormat('dd/MM/yyyy'); twoDaysTime.ad...
