In the above dropdown list, Options are listed with their price tags. Is it possible to remove the price tag here in the list. I want to list only the catalog items without their price tags. If so, how to remove the price tags from the dropdown list...
Hi, I have created a select box variable, where I am creating the options dynamically using g_form.addOption(), which is working fine. Below are some sample options 1. label : 12345 Bank of India, value : 12345, displayValue: 12345 Bank of Indi...
My first post, how intimidating.If I want to create a task which isn't an incident or a request, but needs the benefit of tracking, re-assigning, potentially communicating with a caller, what's a good task-type? I'm hoping for something other than a ...
I have scenario where if more than 5 ip address are getting added through new request or existing , i need to show message and make addtional comment feild mandatory as mandatory which is in catalog item. So i have write script onchange of ip address...
Hi ,@Ankur Bawiskar I need to select multiple records as in list view and perform actions on selected rows as highlighted below:in portal view:currently i could get a table like below: So how to do the enhancements of selecting records and performin...
I need to create a report about Change Request (CHG) from INC and SCTASK tickets. Is there a table that joins INC and SCTASK tickets together ?
We need to enable the CMDB-related list in an incident formThe related list should be visible to the A and B domainbut the "New" and "Edit" options only visible to A-domain users Do we have the option to create a role based on a domain? please help m...
Hi Community,How to give the reference to cmdb_ci_appl table to a multi line variable set so that all the applications present in that are shown in the catalog item.
Hello everyone, We would need the latest SOC2 and ISO 27001 documentation as evidences for our ISO certifications requirements. We are Unifi Service and we are int he process of our ISO certifications. could you please let us know where can we get th...
Hi there,I have made an Record Producer form for our Service Portal.One of the fields on this form is the "Watch List" field, an "Single Line Text" type field with reference/map to the real "Watch List" field (screenshot 1).People can write down seve...
How to link or map to incident field to problem management record under related links.once catalog form filed select incident number same number need to be visible to problem number.
When Remediation task changes from the resolved state to the closed state, Vulnerability Item will reopen from the resolved state. There is this sentence in the document：If the remediation task state changes to Closed, and its resolution to Canceled ...
We are using the Auto-populate feature for some variables within a catalog item and are noticing that when the requestor is a non-itil or fulfiller user, the variables that should auto populate based on the dependent question do not auto populate. Wh...
I am trying to connect to my organization SMTP account from the service now instance. I am able to test connectin from the midserver instance, but when I try from service now portal associated to that midserver instance, I get the following error: ...
Hello Team, I want to create a custom Blackout schedule like the blackout would be on the second Thursday after the second Tuesday of the month. Is there a way we can create this schedule? Previously, I thought it will be simple like 3rd Thursday of ...
