How to dynamically add the image of the requested item to the notification
Hi there,Do you guys have any advice on how to dynamically add requested item image or icon in the notification? example: Thanks so much for your help!
Forum Posts
Displaying 'Assign to me' in Service Operations Workspace
The 'Assign to me' UI Action is visible ootb in Service Operations Workspace for incidents, changes and problems, and perhaps more. But it does not show up for incident_task or sc_task, and I really like to have it there as well. Haven't been able to...
Two Times work_note is getting update in RITM
Hi Floks, when I raise a service catalog request and suppose I change the state then its populating twice times in work note of RITM.From reference Below I have attached screen shot, requesting you please provide your solutions if anyone know how to ...
Generate incident case by email
I am new to using ServiceNow Service Portal. I have used other ticketing systems in the past that have the ability to receive emails and generate incident cases. These system also allowed for the passing of special parameter/values that could be us...
Resolved! Cannot see attachments on Serviceportal while is visible in ITIL view on same knowledge article.
Hi Everyone, I need a little help here. I am facing a bug. I can see the attachments in ITIL view on my Knowledge article but unable to see those attachments on the same knowledge article in ServicePortal. Can anyone please help me on this?
Resolved! Using a workflow switch with checkboxes
We have a requirement to route catalog tasks based on checkboxes options selected on a catalog form. I've added a Switch activity which picked up the checkbox variables as expected. However, the routing stops at the switch. I've tried various values ...
Filter SLA Time on a Visual Task Board
I have been trying to make a visual task board that contains all active cases, and filter SLA per time, so that only show cases that SLA Business time left is less than one hour. The thing is i can`t filter SLA time, so the VTB shows all active cases...
How to access Reservation application by Nuvolo on ServiceNow mobile app?
In ServiceNow test instance, I have a Space and Reservation management application with Nuvolo. However, I do not see the Reservation module when I log into my ServiceNow mobile app. I have checked the Nuvolo Mobile Platform is installed and up to da...
Hide 'Close Task' Button in SC_Task Table for Users with Specific Role
Hi everyone, I'm looking to hide the "Close Task" button in the SC_Task table for users with a specific role, "ui_hide_close_task." I understand that using a client script for this purpose is not best practice.Typically, UI actions use the "requires ...
Approval Links in a Notification - direct to Service Portal not Employee Center
We have Not deployed Employee Center yet, and not planning do so for a while. We had built an approval notification that is for staff outside of the department to approve via the Service Portal. This worked just fine until we upgraded to San Diego. ...
hide "Manage Attachment" link from the List view
Hi, Is it possible to hide "Manage Attachment" link on the List view.However, there is no need to hide "Manage Attachment" link on the Form. Regards,
Query on using Demand Form
Hi after some guidance on the Demand Form and Out of the box functionality.We have the current set up where we can select the Category but the Type is set to default, i can see that we have an ACL set up attached but trying to work out the logic of t...
Show translations based on language selected on the form
We generally do not support translations so we do not have any localization plugins active, but we need to translate only one catalog item in Spanish.I can still use translated text , translated, messages tables to store the translations. I am trying...
Colouring a Variable box
Odd request from a VP, but figured lets see if we can do it... We have a form for users to be able to check and see if they are due for a new cell phoneWe have a Eligibility Date field on the record and a form that matches thisSo when a user selects ...
