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Resolved! Restore deleted catalog item

Hello, I accidentely deleted a catalog item in DEV instance which I was working on for weeks. I already tried to restore it but unfortunately did not manage to do it yet. I hope you can help me and give me an instruction how to restore the deleted ca...

Patrycja7 by Tera Contributor
  • 2551 Views
  • 5 replies
  • 5 helpfuls

Reporting for who triaged an incident?

Hi all. I'm trying to create a daily report to show the number of employees who triaged a ticket. The cleanest way I can think to do this would be to look at the Environment field in our instance. When a ticket comes in, the environment field is blan...

Lockstep by Tera Contributor
  • 549 Views
  • 2 replies
  • 0 helpfuls

Server class

Hello All, I would like to ask if there is a specific reason to have different classes for Server as Windows server, Linux, AIx.. Is there anything beneficial for the companies? Instead why not have one class Server and a field "type"?   Thanks

Todor Kotsev by Tera Contributor
  • 1211 Views
  • 5 replies
  • 2 helpfuls

French Translation

Hello, I am trying to translate categories we've added to the service catalog.  I have made entries on the translated text table but I cannot make the translations visible on the portal.Help!

Reporting excluding V1.0 but include 11.0

I have been working on some reports in ServiceNow and come across an issue. I have been reporting on Knowledge articles and looking at the versions, I want to exclude V1.0 but want to ensure that it still includes V11.0 As V11.0 includes 1.0 this is ...

Karl F-V by Tera Contributor
  • 337 Views
  • 3 replies
  • 0 helpfuls

Resolved! Survey URL issue

Hi all, We have begun testing our surveys and have run into a snag. The snag being that when a user clicks the survey url within the email, it does not route to that specific ticket survey. It is going to a survey but not the one pertinent to their t...

GMoon by Kilo Sage
  • 1227 Views
  • 12 replies
  • 1 helpfuls