Assistance with translating info messages

[SMuir]

I have added an info message via 2 separate Catalog UI policys as follows;

Conditions

Member Firm | Is | London

and

confirm_policy | is |   No

Selected Advanced and selected the Run Script checkbox

Script

function onCondition() {{return g_form.addErrorMessage('Please confirm you have read the Global cyber security and information assurance policy. Select Yes to confirm.');}}

I then created another UI policy for french users

Conditions

Member firm |   is France

And

confirm_policy | No

function onCondition() {return g_form.addErrorMessage('Veuillez confirmer que vous avez lu la Politique sur la cybersécurité. Sélectionnez Oui pour confirmer. ');}

When I test as a London user and Select no, the message appears as expected (GREAT!)

The same with a French user and it shows the french message (GREAT!

PROBLEM

When selecting a French/London user where the location is France and testing it.   It gives the French Message instead of English.

What we want is that

- French London users show a English message

- French users show a french message

- London Users show and English message.

Can anyone suggest a script change that will work on the UI Policy.

Much apreaciated in advance!

Sarah

[Chuck Tomasi]

I recommend a simpler approach...

Create a generic client script to just show the message on condition. Use a "key" in your message (and ensure this key is in the Messages field of your client script.)

e.g.   g_form.addErrorMessage(getMessage('confirm_policy'));

Now use the System UI> Messages records to keep a an English and French version of the message that corresponds to the key.

key: confirm_policy

Language: English

Message: (what you want to say in English)

key: confirm_policy

Language: French

Message: What you want to say in French

It will display the proper message based on the user's language setting in their profile, not the location. Let the user decide their language preferences and it keeps you out of the weeds of when to display what.

http://wiki.servicenow.com/index.php?title=Language_Internationalization

[SMuir]

Hi Chuck,

Thanks for the reply, it's very helpful. I knew there had to be an easier way…..

The only problem I have is writing the condition for the Client Script, my scripting skills are at the "toddler stage", and I seem to be learning as I go along. I am fascinated and keen to learn more but, it will take me some time to get up to speed where scripting is concerned.

On the UI Policy you can add the condition using the buttons, but the buttons are not there on the client script form and I cannot see a related list to add.

I have managed to do the other parts you mentioned, but without the condition, I can't test it to see if it worked.

Are you able to advise how to write the condition for confirm_policy yes/ no field = no as part of the client script?

So far my client script is as follows:

Name: Confirm Policy

Applies to: A Catalog Item

Type: OnChange

Catalog Item: Printer installation

Variable name: confirm_policy

Messages: confirm_policy

Script: Might be totally wrong but I thought I would try. ☺

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

if (isLoading || 'cyber_policy' == '') {

return;

}

else ('cyber_policy' == 'false') {

g_form.addErrorMessage(getMessage('confirm_policy'));

}

}

Much appreciated in advance.

Kind regards

Sarah

[Chuck Tomasi]

Hi Sarah,

I think you're close. You just need to determine what "cyber_policy" is. It looks like you are trying to compare the value of the Cyber Policy (cyber_policy) variable. In which case I would suggest something like this:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

        var cyber_policy = g_form.getValue('cyber_policy');

        if (isLoading || cyber_policy == '') {

                  return;

        }

        if (cyber_policy == 'false') {

                  g_form.addErrorMessage(getMessage('confirm_policy'));

        }

}

[SMuir]

Thanks for this Chuck,

I have just amended as per your comments and I understand…(I think that I didn't create a var. When I test the catalog item and select No the messages do not show at all. For both English or French users.

Updated client script

Variable name: cyber_policy

Message: cyber_policy

Updated Script (thanks)

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

var cyber_policy = g_form.getValue('cyber_policy');

if (isLoading || cyber_policy == '') {

return;

}

if (cyber_policy == 'false') {

g_form.addErrorMessage(getMessage('cyber_policy')); //Also kept it as confirm_policy but this did not work either.

}

}

Messages created in the System UI > Messages table

Message created for English

Key : cyber_policy

Language: English

Message: Please confirm that you have read the policy on cyber security, Select Yes to confirm.

Message created for French

Key : cyber_policy

Language: French/Canada

Message: Veuillez confirmer que vous avez lu la Politique sur la cybersécurité. Sélectionnez Oui pour confirmer.

Language plugin for French Canada is enabled in the instance.

Any ideas?

Kind Regards

Sarah