Attachment in email notification

[rajeevlochan82]

How can we embed a Document in a email notification. I just find embedding a link to a document in Servicenow but could not find attaching a file to a notification. I am not looking to send atachments of a record to email notification but sending a standard document (same document) in a specific type of notifications

[rajeevlochan82]

Thanks Doug.

I already have implemented the script solution to create a link to attachment but was looking some alternative to have embedded document. There may be possibility that users do not have ServiceNow accounts , so the link option will not work in that case. I will keep updated if I find alternate solution...

[Community Alums]

Hi Rajeev,

Even we are looking to embed the document in the mail. Were you able to find any solution to this issue ?

Thanks,

Mohammed Zeeshan

[Anil74]

Hi Rajeev,

In the notification go to advanced view there you will find Include attachments field and select that field then system will send attachments along with the email.

[rajeevlochan82 · Accepted solution]

Hi Mohammed,

The only way you can do this is by attaching the document with the specific record and then selecting option "Include attachments" with notification.

In my case as I needed to send a attachment with approval record.

#First I uploaded the document which I have to sent with each approval in Knowledge Base.

#Then I created Approval record using script and copied the knowledge document to the newly created approval record.

# Then used a event queue to sent approval notification , once attachment is copied. (I do made sure to select option "include attachments" in email notification prioperties.)

var grRec = new GlideRecord('sysapproval_approver');

grRec.initialize();

grRec.approver = current.variables.manager;

grRec.source_table   = 'sc_req_item';

grRec.document_id = current.sys_id;

grRec.sysapproval = current.sys_id;

grRec.document_table = 'sc_req_item';

grRec.state = 'requested';

grRec.insert();

GlideSysAttachment.copy('kb_knowledge', '92608c264fa0cb80f0cfe0024210c764', 'sysapproval_approver', grRec.sys_id);

gs.eventQueue('test.approval.notification',grRec,current.variables.manager);