Azure Integration for Agile Development 2.0

[Nick78]

When setting up the integration and creating a Triage Board for another Task type, like Incident. After sending the Incident record to the backlog I have a Story in ServiceNow, that is tied to the Incident and a Story in Azure DevOps. When I make updates to the Story in Azure DevOps the update does not seem to carry back to the Incident, and only to the Story. is this feature by design? Did I miss a step in configuration to update the incident record as well or is that considered customization from ServiceNow?

[Mark Manders]

Your DevOps team is working on the story, so it is only updating the story. If you also want the incident to be updated, you need to apply that logic as well. Be aware that you prevent updates getting into a loop.