I have a record producer pulling in the manager that I need to approve the request in the Workflow, but trying to get it to work in the approval process has been unsuccessful. The record producer is called FromSupervisor, I also have the field popu...
how much does servicenow license costs for admin/itil users and how do they calculate pricing for using servicenow.I see users with multiple roles like itil/approver along with admin. How does it will get calculated whether the highest role will just...
Hi everyone,We are currently populating the HR profile with user information. We have some issues reading/writing to Sensitive employment fields such as: date of birth, ethnicity, gender etc. As admins we have granted: hr_Admin, hr_profile_reader,etc...
Hi I'm trying to develop a custom end-user portal, but I need to access and modify some parts of the HTML code that I wasn't able to find in ServiceNow.Specially, I would like to fit the content of the website depending on the screen with the CSS pro...
For example, if a retired employee calls with a question about benefits, how is that user tracked? How do people who are no longer employed with the company access any kind of HR ESS? Or is the function of the HR Management plugin only meant for ...
Hi! My company was looking into maybe using some of the HR management tools in place of the ones we are using today. One of the main things they wanted to be able to use it for was for more of a time and attendance tool (real time PTO calculation, fo...
How do you protect sensitive data which is coming in and being sent out from ServiceNow via email? This has just been raised by our internal IT Security team as an issue (not an issue for IT users who aren't dealing in confidential/sensitive inform...
Hello, I am using the OOB Initiate Employee Onboarding Record Producer and I extended the form to add the fields that I need to capture. When I click "Submit" the record producer then populates the fields in an HR Case that is created from the record...
Has anyone worked with deep links in Workday? Looking at integrating ServiceNow to Workday with deep links at the transaction level
We are currently implementing HR Service Management and have a requirement where an assignment group can restrict case access to their assignment group only.I have achieved this by adding a new field on the form 'Restrict Case Access' and a new read ...
Hi There,We are in the process of designing the architecture for the internal HR knowledge base. We are also planning to have a design layer for the look and feel. Do you guys have any examples (graphics would be nice) of similar designs? Just trying...
Hello,We are starting to write up the FAQs that will be used by our HR Specialists to answer the question that an employee is calling with. We're writing these up in Excel Spreadsheets right now.This is our first implementation and our project kick...
We're exploring possibility to use ServiceNow for CV management:creating new CV'suploading existing CV's in bulkquerying CV's in the repository, based on a number of criteriaexporting CV's in different formats, based on templatesAnybody any experienc...
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