Building URL dynamically to view a RITM in 'Workspace mode
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a week ago
I am trying to build an URL to open a RITM in ServiceNow (Workspace mode)
When opening the RITM directly from servicenow,the following URL is presented:
RITM0086545 | Service Operations Workspace | ServiceNow
How can I create this URL dynamically for opening the desired RITM (RITM0086545)?
I do know how to open the RITM in 'classic mode'. But that is a very inefficient user-interface for us;
start msedge "https://<server>/now/nav/ui/classic/params/target/sc_req_item.do?sys_id=<RITM-number>"
I need a similar script to open the RITM in 'workspace-mode'
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Wednesday
without sysid not possible to open record directly in SOW
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Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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Thursday
To bad. It is possible in 'classic'-mode (NAV).
start msedge "https://<server>/now/nav/ui/classic/params/target/sc_req_item.do?sys_id=<RITM-number>"
It would be very usefull as a similar option is available for SOW. How can I log a ticket so this will be modified?
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Thursday
in native also you can't open record without sysId as per my knowledge
For SOW you can raise an idea with ServiceNow and they can think if that's useful then only they will make changes to the platform
but that's going to take months and not fixed immediately
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
