Building URL dynamically to view a RITM in 'Workspace mode

peterengel
Tera Contributor

I am trying to build an URL to open a RITM  in ServiceNow (Workspace mode)

When opening the RITM directly from servicenow,the following URL is presented: 

RITM0086545 | Service Operations Workspace | ServiceNow

 

How can I create this URL dynamically for opening the desired RITM (RITM0086545)? 

 

I do know how to open the RITM in 'classic mode'. But that is a very inefficient user-interface for us; 

start msedge "https://<server>/now/nav/ui/classic/params/target/sc_req_item.do?sys_id=<RITM-number>"

I need a similar script to open the RITM in 'workspace-mode'

 

 

 

12 REPLIES 12

@peterengel 

without sysid not possible to open record directly in SOW

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

 

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

To bad. It is possible in 'classic'-mode (NAV). 
start msedge "https://<server>/now/nav/ui/classic/params/target/sc_req_item.do?sys_id=<RITM-number>"
It would be very usefull as a similar option is available for SOW. How can I log a ticket so this will be modified?

@peterengel 

in native also you can't open record without sysId as per my knowledge

For SOW you can raise an idea with ServiceNow and they can think if that's useful then only they will make changes to the platform

but that's going to take months and not fixed immediately

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader