Bulk close 1200 Incidents.

[Avi26]

I am trying to Bulk close 1200 Incidents. Saw a tech doc for this: https://docs.servicenow.com/bundle/quebec-it-service-management/page/product/incident-management/task/t_ClosingIncidentsFromAList.html

Procedure

1. Select the check box beside each incident that you want to close.
2. Right-click on any list column header and click Update Selected.
3. Set the value of State to Closed.
   
4. In the Resolution Information section, select a Resolution code and enter your notes in Resolution notes.
   
5. Click Update.The changes apply to all the selected records.

My question is each page is coming with 20 Incidents, so to close 1200 Incidents if I have to do each page at a time, I have to repeat this for 60 pages this will take much time, can we bulk close 1200 Incidents at one go?

Please suggest.

Thanks in Advance.

[Prasad Pagar]

Hi Avi,

You can do this using Update All functionality.

Goto Incident list which you need to close -> Rightclick on list action -> Update All,

Select required field and click on Update.

Please mark my answer correct/helpful if applicable.

Thank you
Prasad

[Prasad Pagar · Accepted solution]

Something like

Make sure you apply required filter before using this option to get to that specific list you want to close

Please mark my answer correct/helpful if applicable.

Thank you
Prasad

[Prasad Pagar]

Also just for your help you can show 100 records as well in list. See this option 🙂

Please mark my answer correct/helpful if applicable.

Thank you
Prasad

[Prasad Pagar]

@Avi 

Hi,

Did you get chance to check my answer?

Just curious to know if your issue is resolved now.

If yes, can you please mark appropriate response as correct for others who may have a similar question in the future and close this unresolved thread.

If not, please let us know if you need any other help

Thank you
Prasad