Report on incident closed within 30 minutes of creation

PrakritiM
Tera Contributor

Hello
I am trying to create a report, which gives the count of all the closed incidents for which the difference between the opened time and closed time is 30 minutes and incident was closed last month. But I am not able to find any direct filter to apply for this condition. 

Any help would be appreciated - thanks in advance. 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@PrakritiM 

this information is stored in incident metric, use that and then apply in report

display the time taken to resolve an incident , 

Report on resolution time 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

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1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@PrakritiM 

this information is stored in incident metric, use that and then apply in report

display the time taken to resolve an incident , 

Report on resolution time 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader