Can I view the correlation ID in an incident?

[Nilan1]

Is the correlation ID only created by external software?  Can I view it in incidents created interactively?

[Michael Fry1 · Accepted solution]

It's a field. You can add it to the form, or look at History and see it's value. Many applications push something to that field. Discovery apps, integration's, etc may push a correlation ID.

[Nilan1]

Can I use these fields to manually enter a correlation ID?  

[Michael Fry1]

You could, not sure why you would manually enter something there. That field is the key, or coalesce field when syncing data. It's matching on the correlation id.

[Nilan1]

The incident is originating from a customer ticket management system.  It's entered manually.  I want to keep the external ticket ID for tracking and for generating reports.