Incident field made editable for certain group and can viewed by all

[Shree Nag]

Hello,

Appreciate your help in advance.

I have created a custom field on incident .

This custom field will be displayed when certain configuration item is chosen( This is working).

This Custom field should be made editable to only certain assignment group( Group A), but will be visible to any with itil role. Currently, users in the assignment group A is having only view access to the custom field

Please help me identify what is missing and help me resolve.

-Thanks

Shree

[Brad Bowman]

Your ACL is making this field writeable when the Incident has the Assignment group value = this group, not when the record is viewed by a member of this group.  Remove the Applies to condition, unless the field should only be writable by members of the Assignment group WHEN the incident is assigned to that group, check the Advanced box, then add an Advanced Condition script similar to this, using your group name:

if (gs.getUser().isMemberOf("Enterprise Architect Group")) {
    answer = true;
} else {
    answer = false;
}