Can I view the correlation ID in an incident?

Nilan1
Mega Expert

Is the correlation ID only created by external software?  Can I view it in incidents created interactively?

1 ACCEPTED SOLUTION

Michael Fry1
Kilo Patron

It's a field. You can add it to the form, or look at History and see it's value. Many applications push something to that field. Discovery apps, integration's, etc may push a correlation ID.

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How does it come into your system? Adjust the field mappings so the correlation id contains the customer's ticket number. Then it's automatic.

Do we have correlation id in user table also, i am integrating user data from one instance to other instance . now i want to to use post method for updating user record .please assist