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09-05-2018 04:18 PM
Is the correlation ID only created by external software? Can I view it in incidents created interactively?
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09-05-2018 05:08 PM
It's a field. You can add it to the form, or look at History and see it's value. Many applications push something to that field. Discovery apps, integration's, etc may push a correlation ID.

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09-06-2018 04:45 AM
How does it come into your system? Adjust the field mappings so the correlation id contains the customer's ticket number. Then it's automatic.
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02-06-2024 06:39 AM
Do we have correlation id in user table also, i am integrating user data from one instance to other instance . now i want to to use post method for updating user record .please assist