Can't find the Requested Item Approval request notification

[Community Alums]

Hi team

I'm trying update the notification that is sent to approvers requesting their approval but I can't find the correct one. When I look through the email notifications I find the 'Approval Record Assigned - RITM' notification it's sitting in the Service Catalog for mobile table, I can't seem for the life of me to find the one we send to approvers.

It goes a little something like this (very much ootb with one picture of the customer branding on the top.

Subject: Requested Item RITMxxx Approval request

Body:

Short Description: 

Priority: 4 - Low

Category:

Comments:

Approval Activity:

Approver name - Requested
Approver name - Requested

Click here to view Approval Request: 

Click here to view Requested Item:

I hope it's simply that I can't see for lookin'

thanks

adie

[Community Alums]

thanks i thought i'd removed them, don't know how to update my post

[armanoj]

Hi @Community Alums ,

click on the down arrow icon in your post. Then click in Edit Message

[Ankur Bawiskar]

@Community Alums 

See if it's coming from OOTB "Approval Request" notification on Approval table

If not then please see if someone has created a customized notification only for your particular catalog item

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Community Alums]

I'm not at this level so can't update: 

• MVPs
• Rising Stars
• Thought Leaders
• Employees

@Giga Sage are you able to edit?