Stage field not showing in Flow Designer actions

[aikaterinik]

I created a custom Stage Set (Housing Flow Stages) with three stages:

• Waiting for Approval

• Request Approved

• Fullfilment

• Completed

However, I have two problems:

1. In Flow Designer, the Stage field appears in my flow stages but I cant save it. W

2. In the Requested Item (RITM) view, many additional stages are displayed automatically (e.g. Dept. Head Approval, CIO Approval, Order Fulfillment, Backordered, etc.), even though I only defined three stages in my custom Stage Set.

So my questions are:

• How can I enable my FLOW Stage in Flow Designer so I can assign my actions to the correct stages?

• How can I restrict the RITM to show only my custom stages, instead of the system default stages? I deleted the default choice

 

[kaushal_snow]

Hi @aikaterinik ,

1. Why Custom Flow Stages Don’t Save

Flow Designer manages stage visibility strictly through stage sets within the flow definition not via choice lists or the RITM form dictionary. You must add stages to your flow via the Stages menu in Flow Designer. Custom stages won’t apply automatically if the flow doesn’t explicitly reference them. Tampering with the stage field through Update Record steps often doesn’t render properly (it may display backend values only). ServiceNow expects stages to be controlled through Flow Designer’s stage settings.....

2. RITM stages are controlled by the flow attached under Process Engine of the Catalog Item. If your flow doesn't reference your custom stages at design time, the RITM defaults to system stages. The stage icons on the RITM form render based on the flow’s configured stage set at runtime not the choices on the form or dictionary....

In Summary, define your custom Stage Set, then import it into your flow via Flow Designer’s Stages menu....

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