Can we limit access/view of incident to group members only?

[Gerry Crumbley]

How can I limit access and viewing of incidents to only those assignment groups in which the ITIL user is a member of?

We want to stop people in Data Management group from seeing/altering incidents in the Wireless group, etc.

If I am in Assignment Groups: VIP Support; Technical Services; and User Support, then I should only be able to see or have access to incidents in those groups. I should not be able to see incidents in Wireless or Data Management.

Is this possible?

[Gerry Crumbley]

I did as you requested and received this message:

Could not save record because of a compile error: JavaScript parse error at line (3) column (7) problem = invalid return (<refname>; line 3)

[ashep99]

Hi Gerry,

Have you tried going to developer.servicenow.com and getting a free instance of the version you are using. You could then try out the recommended answers by Chuck and Goran and then once you feel comfortable you could then do it on the production instance. I too am just starting out playing about and my production instance has loads of customisations in it, which we are now looking to roll back so our install is more out of the box to then go forward. Therefore it is much easier learning servicenow and how things work on my test instance than try on my work dev or test system.

[jonathangilbert]

Hi Prashant,

I have been reading your solution to restricting access to Resolver Groups. I have taken your suggestion, but I am a little confused by some of your comments

3. Remove 'user' and select none in 3 row(Name field) of ACL.

I have created the below as per your instruction, so limit access to the Service Desk Assignment group, but I am unable to save the script as it generates a error

Are you able to shed any light on how to resolve?

Many Thanks

Jonathan