Case shows Conflict pop-up when opening Change

Christophe · 3 weeks ago

Dear guru's

I ran into a problem where I can't find a solution for. When creating a case, and then creating a change, I get something weird. When I go to the case, and go to related records, I have the field Change Request. When clicking the information field next to the change request, I get a Conflicts pop-up!!! It just is a clone from our Production Instance and there I don't have it. On our Test Instance I don't have it either. Just on our UAT Instance.

I checked the Conflict properties, but there I can see any difference. Also on the Change table I don't see any difference.

Please help!

Thank you in advance.

Chris

Tanushree Maiti · 3 weeks ago

Hi @Christophe

Repair these 2 plugins. -> clear cache using cache.do and try

Change Management - Core

Plugin ID: com.snc.change_management

Change Management - Collision Detector

Plugin ID: com.snc.change_management.collision_detector

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

View solution in original post

Christophe · 3 weeks ago

Hello Tanushree,

Thank you very much for your solution. It worked! 🙂

Best regards,

C.