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03-14-2023 07:52 AM
- Is it possible to have approvals removed when a change is rejected and sent back to new? I have seen this setup at a previous employer but where I can now, I’m being told it’s not possible. Meaning, a change gets approved by someone, then rejected by someone else, then it goes back to a new state. When the change is resubmitted for approval, the old approval and rejection is still on the change. How can we make it so these are removed? Also, as the notes retain this information, I don’t see how this could be an audit issue.
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03-14-2023 11:06 AM
Yes, it is possible to remove approvals in ServiceNow when a change is rejected and sent back to a new state. This can be achieved using a business rule or workflow that triggers when a change is moved back to the new state.
In the business rule, you can write a script that removes any approvals associated with the change when it is moved back to the new state. You can also clear any notes or comments related to the previous approval or rejection.
Alternatively, you can use a workflow to automatically remove the approvals and associated notes when a change is moved back to the new state. This can be done using a "Delete Record" action in the workflow.
Removing approvals and associated notes when a change is moved back to the new state can help keep the change record clean and organized, and it can also help prevent confusion among stakeholders who may see outdated approval information.
In terms of audit, you should ensure that the removal of approvals and associated notes does not violate any internal or external regulations. It is also important to keep a record of any changes made to the change record, including the removal of approvals and notes, for audit and compliance purposes.
Please mark my reply as Helpful and/or Accept Solution, if applicable. Thanks!
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03-14-2023 11:06 AM
Yes, it is possible to remove approvals in ServiceNow when a change is rejected and sent back to a new state. This can be achieved using a business rule or workflow that triggers when a change is moved back to the new state.
In the business rule, you can write a script that removes any approvals associated with the change when it is moved back to the new state. You can also clear any notes or comments related to the previous approval or rejection.
Alternatively, you can use a workflow to automatically remove the approvals and associated notes when a change is moved back to the new state. This can be done using a "Delete Record" action in the workflow.
Removing approvals and associated notes when a change is moved back to the new state can help keep the change record clean and organized, and it can also help prevent confusion among stakeholders who may see outdated approval information.
In terms of audit, you should ensure that the removal of approvals and associated notes does not violate any internal or external regulations. It is also important to keep a record of any changes made to the change record, including the removal of approvals and notes, for audit and compliance purposes.
Please mark my reply as Helpful and/or Accept Solution, if applicable. Thanks!
