Choice Field not Appearing in Breakdown Source for Indicator Breakdown

ShaidaC
Tera Expert

Hi Everyone,
I am trying to create a breakdown on an Indicator that uses a choice field. But while creating the breakdown source, I don't see the choice field for selection. Also, when I created the breakdown source on sys_choice table, I am getting below error while breakdown and Indicator mapping

ShaidaC_0-1766394776913.png
How do I achieve this?

 

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@ShaidaC 

it seems you are doing some wrong steps/configuration and hence it's not allowing you to insert

-> choice fields are not directly selectable in breakdown source

-> you need to use sys_choice table as your facts table for breakdown source and then set the element field to value

Facts table, Field and Conditions selection for Breakdown source for Case Management 

Define a breakdown source 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader