CIS ITSM Retake

Mohammed-Ali
Tera Contributor

52m ago

Hello,

 

I failed my first attempt of CIS ITSM. I am a CSA & CIS DF Certified Admin.

 

For the first time attempt, it was for free, now it is asking me to pay $112 to register. Although I have a partner account, is it a must that I have to pay for the second attempt, is there any ways of getting another attempt free of cost?

 

Please, any answer advancing to achievement of CIS ITSM is appreciated.

 

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Tanushree Maiti
Giga Patron

31m ago

Hi @Mohammed-Ali 

 

Sorry to hear but its a good opportunity for 2nd time learning 

  • Go through the fundamental course again
  • Practice a lot with mock question with Correct answer. Any confusion , revisit fundamental course again.

 

Yes , you have to pay for Retake.

 

Refer: KB0013272 Retaking a high-stakes (mainline) certification exam 

TanushreeMaiti_0-1780116173950.png

 

Retakes: new rules and new costs

The old "maximum of 3 retakes" rule no longer applies. The waiting periods and costs have also changed.

Waiting periods

  • 3 days between 1st and 2nd attempt
  • 30 days between 2nd and 3rd attempt
  • 6 months for all subsequent attempts

 

Retake fees

  • CSA, CAD, CPOA: $150 USD
  • All CIS exams: $225 USD

Refer: 2026 exam vouchers, courses, exams & retakes - major changes explained

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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