CIS ITSM Retake

[Mohammed-Ali]

Hello,

I failed my first attempt of CIS ITSM. I am a CSA & CIS DF Certified Admin.

For the first time attempt, it was for free, now it is asking me to pay $112 to register. Although I have a partner account, is it a must that I have to pay for the second attempt, is there any ways of getting another attempt free of cost?

Please, any answer advancing to achievement of CIS ITSM is appreciated.

[Tanushree Maiti]

Hi @Mohammed-Ali 

Sorry to hear but its a good opportunity for 2nd time learning 

• Go through the fundamental course again
• Practice a lot with mock question with Correct answer. Any confusion , revisit fundamental course again.

Yes , you have to pay for Retake.

Refer: KB0013272 Retaking a high-stakes (mainline) certification exam 

Retakes: new rules and new costs

The old "maximum of 3 retakes" rule no longer applies. The waiting periods and costs have also changed.

Waiting periods

• 3 days between 1st and 2nd attempt
• 30 days between 2nd and 3rd attempt
• 6 months for all subsequent attempts

Retake fees

• CSA, CAD, CPOA: $150 USD
• All CIS exams: $225 USD

Refer: 2026 exam vouchers, courses, exams & retakes - major changes explained

[Srikanth_9]

Hi @Mohammed-Ali,

Restart your preparation, go through the course and complete the labs as mandatory.

For more understanding refer YouTube videos and practice those in the PDI. 

Practice the mock tests and once you feel confident then only attempt your exam.

For retakes and it's payment - 2026 exam vouchers, courses, exams & retakes - maj... - ServiceNow Community.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.