CMDB Dependency View Isuues

[pdom]

hi ,

I have release some CI's and downstream and Upstrem Ci's . These show up under Related list on CI form however if I open up Dependency view nothing is showing except the current CI icon

This is not the case for all CI's. For some the dependency map shows up correctly. Any help please

[venkatvraman17]

Hi Padmini,

Data for the dependency views are retrieved from the cmdb_rel_ci and cmdb_rel_type table. As   trouble shoot process, check whether the data is present on the table for the CI. If any data is missing , you need to set up the relationship to view the data in dependency view

Thanks,

Venkatraman.

[pdom]

Hi Venkat.

Thanks for your reply. However, there are entries in cmdb_rel_ci but not showing up in dependency view. Very Strange. This is not the case for all CI's .. Only few of them has this issue. If I am creating new CI and its relationships this is all good

Also, I have noticed the dependency map also show up the records ( storage devices ) related under Storage Devices related list .

[moresr]

Hi Padmini,

Do you got any cause ?

Observed same issue on storage..

Thx

[namrataagrawal1]

Hi Padmini,

i was facing the same issue .I have compared some CI's where dependency view was showing correct data then i found that "Discovery Source" field   under Technical was set as "Duplicate" because of this i was unable to see correct view .I was set "Discovery Source" Field to "None" ,now i am able to see correct view.

or you can check Map setting also ,there are number of fields   needs to be set properly.

Hope this will be useful to you .

Please like if this will help you.

Thanks ,

Namrata Agrawal