Hi All, Setting the property of glide.i18n.single_currency to true will cause any impact.I need to set this value to true to show RITM price to dollars irrespective of the logged in users location. Anyone can please advice.Thanks
We send a CSAT survey following resolution of incidents, the survey is simple and asks:Question 1: How satisfied were you with the service you receiveAnswer: Score picker 1-5 Question 2: Tell us what you think of our serviceAnswer: Freetext I'd like ...
I created a new field "Change Quality" that will be used to track change quality in the change form. This filed should only be visible to users who are in the CAB Group. How to accomplish this? Thanks in advance for your help
Hi guys, We have a custom UI action on our incident form that is used to report a knowledge gap. The UI action creates a knowledge feedback task and copies certain incident details over to the new knowledge feedback task. The parent on the knowledge ...
Hello, I'm new to ServiceNow and i seek your assistance. Sometimes we compose emails from inside the RITM to the users replies us back.What i need is to trigger a notification inside the Agent workspace "Provider notification" for the assigned_to age...
Morning All,This may be a stupid question, I've tried to search for other methods but I am still stumped.I have a Leavers form with a variable that displays the assets assigned to the Leaver, with a simple reference qualifier;javascript:'assign...
Hello,I hope someone can help meI have the problem that employees cannot create an incident with the catalog Item "Create incident". Which role or customizing is needed to enable this?For licensing it is important that the employees are requesters an...
Hello All-thanks for your patience with me:)I have a requirement for surveys to be generated for completed requestsI'm using the OOB asmt_metric_type="Service Request Satisfaction Survey" Ive added trigger as follows:Table=sc_req_itemUser Field= Requ...
Hi,I've built a Catalog Item where there is one Variable which is a Select Box (drop-down list). There are 2 options (let's say A and B).I've build 3 variable sets which contains many variables. I want when I open the Catalog Item, it'll show only on...
Hi All, I am trying to update the On Hold Reason to add more options for service requests in ServiceNow. The options I want to add is already present in the incident On Hold Reason but not requests. I'm new to ServiceNow and was unable to find much o...
not able to download mid server on pdi.file named "Unconfirmed .crdownload" is downloaded. Not able to open it.
Evening all, We are having issues with the outbound element of an integration with Work Space One. Using the SGC for WSO we have an inbound connection working fine, this pulls devices and maps as expected. We have now setup an outbound integration us...
Is it possible to use a variable in the where clause when creating a database view?
Hello,We have a catalog task notification that gets sent out when the catalog task is created. I would like to add any attachments the user attached during item submission. I have checked the include attachments but no luck. Any assistance is ap...
I wanted to build a Service Request form where in the first place, there'll be only one Question field (Select box) where it'll ask user below question -Please select what type of SSO you require? then there will be 2 Choice values (ODC SSO, SIML SSO...
