Service Management forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

how to set price of RITM in US dollars

Hi All, Setting the property of glide.i18n.single_currency to true will cause any impact.I need to set this value to true to show RITM price to dollars irrespective of the logged in users location. Anyone can please advice.Thanks

Community Alums by Community Alums  
  • 397 Views
  • 2 replies
  • 0 helpfuls

Reporting to show survey text responses

We send a CSAT survey following resolution of incidents, the survey is simple and asks:Question 1: How satisfied were you with the service you receiveAnswer: Score picker 1-5 Question 2: Tell us what you think of our serviceAnswer: Freetext I'd like ...

D3N2 by Kilo Contributor
  • 398 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to make a field visible only to particular group

I created a new field "Change Quality" that will be used to track change quality in the change form. This filed should only be visible to users who are in the CAB Group. How to accomplish this? Thanks in advance for your help

MJ20 by Kilo Contributor
  • 6764 Views
  • 5 replies
  • 3 helpfuls

Resolved! Filtering a Reference Qualifier

Morning All,This may be a stupid question, I've tried to search for other methods but I am still stumped.I have a Leavers form with a variable that displays the assets assigned to the Leaver, with a simple reference qualifier;javascript:'assign...

LeaverAsset.png
jack ashman by Tera Contributor
  • 1291 Views
  • 3 replies
  • 0 helpfuls

Resolved! ServiceNow Requester Permissions (Role)

Hello,I hope someone can help meI have the problem that employees cannot create an incident with the catalog Item "Create incident". Which role or customizing is needed to enable this?For licensing it is important that the employees are requesters an...

Catalog Item Design

Hi,I've built a Catalog Item where there is one Variable which is a Select Box (drop-down list). There are 2 options (let's say A and B).I've build 3 variable sets which contains many variables. I want when I open the Catalog Item, it'll show only on...

Resolved! Service Now Request - Requests On Hold Reasons

Hi All, I am trying to update the On Hold Reason to add more options for service requests in ServiceNow. The options I want to add is already present in the incident On Hold Reason but not requests. I'm new to ServiceNow and was unable to find much o...

Santosh97 by Tera Contributor
  • 2317 Views
  • 3 replies
  • 0 helpfuls

Resolved! Send Catalog Item Attachment with Notification

Hello,We have a catalog task notification that gets sent out when the catalog task is created.   I would like to add any attachments the user attached during item submission.   I have checked the include attachments but no luck.  Any assistance is ap...

Community Alums by Community Alums  
  • 957 Views
  • 3 replies
  • 1 helpfuls

Service Request Form design

I wanted to build a Service Request form where in the first place, there'll be only one Question field (Select box) where it'll ask user below question -Please select what type of SSO you require? then there will be 2 Choice values (ODC SSO, SIML SSO...