Why do you need to be an admin to create a Visual Task Board?
Can anyone be able to tell me about the strategy behind that only admins can create a VTB?
Forum Posts
turn off email deletion from mailbox integration
Is there any way to turn off the deletion that automatically occurs when ServiceNow processes an email? It seems pretty silly the way it works. I can kind of understand why it happens, but at the same time why does it have to delete it, and not just ...
Resolved! Manage Catalog Item available to different visible for
Hi team I have a catalog item that I would like to be visible to only a small number of people, but is available to be ordered for everyone. Essentially, I need to restrict the number of people who are able to order an item, but ensure the item can b...
Add user to multiple groups after individual manager approval in a workflow
Hi so i have a requirement where i have created a catalog item to add or remove or modify user in those groups based on the groups selected i need to create a workflow where the user gets added to that group after the manager approves it(i.e add - a...
generate a map source levels only for fields that reference the location table
Hi,I need to automatically generate a map source levels only for fields that reference the location table, cmn_location (that end in .location). The exact field I want is 'City' but somehow, I fail to dot connect this field.All I need is filed name ...
Transfer incident and change tickets between instances under service bridge
We have three sister companies, A,B,C. A is master and we want to use service bridge to move/transfer incident, change, request tickets from B,C to the master instance(A). We heard OOB Service bridge does not support transfer of Incident,change ticke...
Resolved! 'Trend By' variable in reporting
Hi all, I'm trying to set up a report (Trend or Column) to trend by a variable that's set as a date/time type, but I don't seem to be able to select Variables in the Trend By dropdown in the way I can in the Group By column. Also, looking at the vari...
Resolved! Requested For field made editable, While Manager should be grayed out.
Hello,I had a requirement that "Requested for" and "Manager" field in tasks should be made editable.I followed this https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-management/task/config-default-behavior-reque...
Resolved! Reference Qualifier with Script Include in List Collector Variable - not returning value
We have a requirement to display all devices per a parent site in a list collector. When I call the script include, I can see in the system logs that the strQry value is being populated but shows 'no matches found' in the list collector field on the...
Request For Field Grayed Out on Request Confirmation
On our employee center portal page. When a non-admin fills out a catalog item and hits the request button. The user is presented with the Request Confirmation GlideModal. The Request For field is set to read-only. Looking to see where I can edit this...
Survey - adding ticket values
Hi, I am creating a new survey and wanted to pull some values in from the triggering ticket. I have tried using the ${name} etc within the text, but this is just being treated as text and isn't converted to actual value - is this possible in a surve...
Resolved! How to do text formatting of the message body in the webhook container for Microsoft teams
I have a requirement where the message sent via webhook container for cancellation of CAB meeting using Post a Message Action of the flow has plain text with no text formatting. I want to implement the text formatting on it. As How can this be done?...
REST API promote IDEA to Demand to Enhancement
Hello, I'm attempting to use Python and the REST API to automate some things in our system. The goal would be to automatically promote a submitted IDEA to a demand then to an Enhancement, reading in some of the data for required fields from another ...
Encryption on attachments
Hi, I'm having an issue with the auto encrypt that came out in Utah. I would like to disable it in our production environment(dev/test don't have this), we don't need it at all. Is there a way to do this? I tried this post but it didn't help, any ass...
Issue with G_user.getClientData
Hi all, I am trying to hide/show a variable in the form depending on the current user location.I am using a client script on load on an order guide.In the user table the value "country" should refer to the value "DE" (in the table is written in capit...
