Hi,I am facing an issue with an inbound action condition and I need help with it.The problem is that they don't want an incident to be created depending on the context of the email body. There are certain email body contexts that they want to ignore ...
Hi Experts! Need some assistance on the "Certification Role". Does the certification role need a license? We are not willing to give ITIL roles as those are licensable & has costing implications. The "Certification" role seems to solve the purpose b...
I need to create a dashboard where I can filter all the users and see which groups they belong to. Probably an "interactive filter" plus a report with the groups.
Is ServiceNow available as On-Premise? Or is it only available in a cloud offering?If it is available On-Premise, is the code/app and data that is developed portable to be moved between the On-Premise and cloud offerings and work instantly if we ne...
Hi Team - I am looking to include the month-over-month ticket volume trend in the servicenow reporting, instead of having to plug the data into spreadsheet or another application. I am running a volume trend report on the task table for task types, ...
Hi community,i would love to role out the catalog builder feature on our DEV environment for our service owners. It is great that an update set is created automatically to store the modifications the service owners do on a catalog item or record prod...
Integrating servicenow to servicenow instance for Service Request module. we have 10 Catalogs which are present in both ends.we need to do a REQ-REQ, RITM-RITM and SCTASK- SCTASK integration.Unable to understand how to send variables from source SN ...
I am working on an app that incrementally pulls data from the ServiceNow API. Specifically, I am calling the following endpoint: /now/table/incident (https://docs.servicenow.com/bundle/washingtondc-api-reference/page/integrate/inbound-rest/concept/c_...
Hi there,I'm trying to submit an Incident through mail. I have a Record producer that creates an Incident after Submitting it. And also the variables will get populated under the Variables tab of Incident. Now I'm trying to do this through mail. When...
Hi there, I'm trying to submit a Demand through mail. I have a Record producer that creates a Demand after Submitting it. And also the variables will get populated under Variables tab of demand. Now I'm trying to do this through mail. There are some...
Hi! I have a requirement where we need to automatically set a default value in List Collector field based on a Look up Select box field value. For example: Lookup select box field name= u_global_groupLookup from table = sys_choice List Collector fiel...
Hi - I'm looking to utilize global tags more within my group. I've successfully created the global tags and shared with the groups. What I'm struggling with is how can I create a report for items that don't have a tag? Specifically the following: All...
Team, While creating Change Request, Is there a way to restrict CI list which gets populated when selecting Affected CIs, or Impacted CIs ? We want to restrict some classes to pop up e.g. DNS name, IP Address etc. Please advise. Thanks, VM
Hi, How the Due date field is auto filled in the Requested Item form? My requirement is to set the due date field to blank in RITM form.
Hi!In the Portal, we have this requirement in the catalog form where we need to filter the List Collector choices (sys_choice table) based on the value selected in Reference field (practice_group table) Example:When Reference field selected "Group 1"...
