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Miassigned Incident Report

Hello, I am looking for a way to generate a report than would return a list view of misassigned/reassigned incidents. Interested in seeing the incidents that were misassigned to our team and we reassigned them out of our workgroup. How can this be ca...

Resolved! OOB solutions to limit retaking of surveys

Hello The problem we're having is that the "Allow retake" checkbox on surveys doesn't seem to do anything.  I also experimented with various configurations: scheduled vs non scheduled, Anyone vs survey users, Anonymous vs not, in all cases a person c...

Rob66 by Tera Expert
  • 842 Views
  • 1 replies
  • 0 helpfuls

How to get the source table for dropdown list ?

I want to retrieve the item value of drop-down list by using ServiceNow Table API ?How to find the TABLE corresponding to the drop-down list ? Reference screenshoot :This field (State) is a drop-down list which provide six item values (New、In Progres...

Knowledge articles in Pending Retirement

All, I need help understanding an odd situation around knowledge articles in Pending retirement.I can still search and find the article by KB# and title in the Service Portal while the article is in this state, however, I cannot search and find this ...

Sheri Weber by Tera Contributor
  • 946 Views
  • 1 replies
  • 1 helpfuls

Reporting on Items with No Tags

Hi - I'm looking to utilize global tags more within my group. I've successfully created the global tags and shared with the groups. What I'm struggling with is how can I create a report for items that don't have a tag? Specifically the following: All...

Resolved! List Collector choices based on Reference field value

Hi!In the Portal, we have this requirement in the catalog form where we need to filter the List Collector choices (sys_choice table) based on the value selected in Reference field (practice_group table) Example:When Reference field selected "Group 1"...

ss123 by Tera Contributor
  • 2965 Views
  • 8 replies
  • 1 helpfuls

Resolved! Restore deleted catalog item

Hello, I accidentely deleted a catalog item in DEV instance which I was working on for weeks. I already tried to restore it but unfortunately did not manage to do it yet. I hope you can help me and give me an instruction how to restore the deleted ca...

Patrycja7 by Tera Contributor
  • 3846 Views
  • 5 replies
  • 6 helpfuls