First question here so here's hoping - I'm trying to pass data from the built in Form widget on the Service Portal to a custom widget on the same page, but can't figure out the best way. I looked at scratchpad variables but many posts said that they ...
Hi Community, I am trying to update related list of change request form. Suppose there is a related list A - i want to add multiple records to it from my catalog item. How can i achieve this? I am writing a catalog client script. I am storing the sel...
Can someone share how you use post implementation reviews for failed changes? Please share screenshots and instructions on setting it up. Thanks
Hello All, I am looking for dumps and links & docs as well as sample test links for CSA & CSI certifications in service now, Thanks in advance for the response
Hi,I have a form for onboarding multiple users, this form contains a multirow variable set with the user's data and a variable 'user attachment'.I also have additional attachment variables outside of the multirow that should only appear when a certai...
I created a new field "Change Quality" that will be used to track change quality in the change form. This filed should only be visible to users who are in the CAB Group. How to accomplish this? Thanks in advance for your help
Hi guys, We have a custom UI action on our incident form that is used to report a knowledge gap. The UI action creates a knowledge feedback task and copies certain incident details over to the new knowledge feedback task. The parent on the knowledge ...
Hello, I'm new to ServiceNow and i seek your assistance. Sometimes we compose emails from inside the RITM to the users replies us back.What i need is to trigger a notification inside the Agent workspace "Provider notification" for the assigned_to age...
Hello,I hope someone can help meI have the problem that employees cannot create an incident with the catalog Item "Create incident". Which role or customizing is needed to enable this?For licensing it is important that the employees are requesters an...
Hello All-thanks for your patience with me:)I have a requirement for surveys to be generated for completed requestsI'm using the OOB asmt_metric_type="Service Request Satisfaction Survey" Ive added trigger as follows:Table=sc_req_itemUser Field= Requ...
Hi All, I am trying to update the On Hold Reason to add more options for service requests in ServiceNow. The options I want to add is already present in the incident On Hold Reason but not requests. I'm new to ServiceNow and was unable to find much o...
I wanted to build a Service Request form where in the first place, there'll be only one Question field (Select box) where it'll ask user below question -Please select what type of SSO you require? then there will be 2 Choice values (ODC SSO, SIML SSO...
Hi there,I would like to report how much Incidents were created after our daily service window (let's say 6:00 p.m. till 7:30 a.m.). I would like to see:- Amount of Incidents- Creation time (rounded) of each IncidentIt would be nice if the Y- axis co...
Hi,I have created a record producer which creates multiple catalog items. I have used the cart functionality. In one of my catalog items there is MRVS, I want to set one of the variable values for that MRVS. That variable is List collector and while ...
Hi, What opportunities does the ServiceNow Partner Marketing Agency program offer to eligible partners in terms of participating in integrated marketing campaigns and other marketing activities? #partnermarketingagency #servicenow #servicenowmarketin...