Hi Experts! We are using Harness Tools to the Change requests created but we notice that "Retired" Configuration item entries are selected even though there is another Active entry available. How can we avoid this scenario? Thanks,Shantanu
We are looking for the best IVR to integrate with service now - it needs to do full telecom functionality including VOIP for the agent to work at home, we want to do full soft phones.
Hello All, I would like to ask if there is a specific reason to have different classes for Server as Windows server, Linux, AIx.. Is there anything beneficial for the companies? Instead why not have one class Server and a field "type"? Thanks
Hello, I am trying to translate categories we've added to the service catalog. I have made entries on the translated text table but I cannot make the translations visible on the portal.Help!
Hello, I have an existing onSubmit catalog client script that displays and mandates a variable on the Task.This variable needs to be restricted to allow the KBXXXXXXX format. I would like to include the following script into my onSubmit Catalog clien...
Hello Everyone, After approving the RITM needs to insert a couple of catalog tasks, 4 tasks will create at a time. I used Branch and Join activity for this and remaining 2 tasks will be create based on Timer activity. Once all the 6 tasks are closed ...
Hi,I want to display Short Description field on My Request page on EC portal.Filed is actually present on page but it is not visible to me, I have to select the field then it appear.Without cloning how can i solve this issue.On EC portal for My Reque...
I have been working on some reports in ServiceNow and come across an issue. I have been reporting on Knowledge articles and looking at the versions, I want to exclude V1.0 but want to ensure that it still includes V11.0 As V11.0 includes 1.0 this is ...
Hi all, We have begun testing our surveys and have run into a snag. The snag being that when a user clicks the survey url within the email, it does not route to that specific ticket survey. It is going to a survey but not the one pertinent to their t...
Hi,I wanted to add other field onto the form in software asset workspace and remove the fields onto the form in same workspace. for example add edition and wanted to remove name field. i am unable to find using UI Builder. Can anyone guide here,Thank...
Is the correlation ID only created by external software? Can I view it in incidents created interactively?
I want to remove short description from My Task page on EC Portal how can i do that? rom My Task page on EC Portal how can i do that?
Hello, Can someone help me figure out how to automate the extension of outlook mailbox?The idea is to Request for the service is created from the service portalTrigger a workflow to extend the particular mailbox(fixed size) for the requestors mail id...
Hello, teams I have a question about businessrule.We have a requirement to show choices "u_substatus" by what "contact_type" is.For example, when "contact_type" is "system-error" we want to show "u_substatus" choices('1', '2').When "contact_type" is ...
I get the instance to open then it saying it is is hibernating and can not wake up. Also long as open the instance before it is stop refreshing then it will be able to be used. I read on the forum to request a new instance but I just rebuild the inst...
