We're using 2.0 and I'm still trying to understand my filters and sorts. It would be helpful to be able to sort using the column headings in the backlog view. See attached. Unfortunately, that's not an option. Is there are reason or am I missing some...
Requirement : I have a requirement where , i need to stop all the Request approved notification if the RITM has no approver and is auto approved.Current scenario :Now the notification request approved is being triggered for all the request when stage...
Can someone share how you use post implementation reviews for failed changes? Please share screenshots and instructions on setting it up. Thanks
Hello We have changes that sometimes are approved late and they are on hold as they have passed the original date and time. i would like to update the change date and time but it is stuck on hold. Once I have removed the onhold. i cannot get the ch...
Hello All, I am looking for dumps and links & docs as well as sample test links for CSA & CSI certifications in service now, Thanks in advance for the response
How can I use ServiceNow platform in Customer Support Center with Chat, Calls, Emails? Please let me know the benefit of using ServiceNow platform in Customer Support Center and how we can use it.
Hi,I have a form for onboarding multiple users, this form contains a multirow variable set with the user's data and a variable 'user attachment'.I also have additional attachment variables outside of the multirow that should only appear when a certai...
Hi All, Setting the property of glide.i18n.single_currency to true will cause any impact.I need to set this value to true to show RITM price to dollars irrespective of the logged in users location. Anyone can please advice.Thanks
We send a CSAT survey following resolution of incidents, the survey is simple and asks:Question 1: How satisfied were you with the service you receiveAnswer: Score picker 1-5 Question 2: Tell us what you think of our serviceAnswer: Freetext I'd like ...
I created a new field "Change Quality" that will be used to track change quality in the change form. This filed should only be visible to users who are in the CAB Group. How to accomplish this? Thanks in advance for your help
Hi guys, We have a custom UI action on our incident form that is used to report a knowledge gap. The UI action creates a knowledge feedback task and copies certain incident details over to the new knowledge feedback task. The parent on the knowledge ...
Hello, I'm new to ServiceNow and i seek your assistance. Sometimes we compose emails from inside the RITM to the users replies us back.What i need is to trigger a notification inside the Agent workspace "Provider notification" for the assigned_to age...
Morning All,This may be a stupid question, I've tried to search for other methods but I am still stumped.I have a Leavers form with a variable that displays the assets assigned to the Leaver, with a simple reference qualifier;javascript:'assign...
Hello,I hope someone can help meI have the problem that employees cannot create an incident with the catalog Item "Create incident". Which role or customizing is needed to enable this?For licensing it is important that the employees are requesters an...
Hello All-thanks for your patience with me:)I have a requirement for surveys to be generated for completed requestsI'm using the OOB asmt_metric_type="Service Request Satisfaction Survey" Ive added trigger as follows:Table=sc_req_itemUser Field= Requ...
