Hello All, I would like to ask if there is a specific reason to have different classes for Server as Windows server, Linux, AIx.. Is there anything beneficial for the companies? Instead why not have one class Server and a field "type"? Thanks
Hi all, We have begun testing our surveys and have run into a snag. The snag being that when a user clicks the survey url within the email, it does not route to that specific ticket survey. It is going to a survey but not the one pertinent to their t...
Hi,I wanted to add other field onto the form in software asset workspace and remove the fields onto the form in same workspace. for example add edition and wanted to remove name field. i am unable to find using UI Builder. Can anyone guide here,Thank...
Is the correlation ID only created by external software? Can I view it in incidents created interactively?
Hello, teams I have a question about businessrule.We have a requirement to show choices "u_substatus" by what "contact_type" is.For example, when "contact_type" is "system-error" we want to show "u_substatus" choices('1', '2').When "contact_type" is ...
Hello,who can give me ideas or share their experience. I am looking for a way to create a service request to reset a password for a selection of multiple systems.How can I create this?In my situation this is a manual process and when a user requests ...
In our Service Offerings we have fields that contain links to KB articles. Since upgrading to Kingston from Istanbul and turning on versioning in knowledge, we now have an issue where if a new version of an article is created, the fields will still ...
Hello Experts, I am creating a Data source through Integration hub (snap below) I need some help on adding Basic Authentication (Username/Pwd) on REST step for Request action. (second snap) When I create a new record for Basic Authentication, the sam...
GM Community, I am starting my journey with Flow Designer and I can't seem to find anything that points me to how to trigger an email notification for the Ask For Approval Action. I can see in the RITM record that an approval task was created but I ...
I am attempting to create a notification that will alert me if we receive a 400 HTTP response code. I am running this notification on the sys_outbound_http_log table with the following parameters. However it doesn't seem to work at all. I have since ...
Hi, I have a project that I wish to break into 2-3 new projects - and as a result Move (or copy) the tasks I already have in the source project. Is there an easy way to do this? Thanks
Hi, I am trying to create a report using "is less than' condition. However, I noticed there's is no minutes available as an option to choose from. Even when I try to type in 0.25 hours, it will rounded it off to 0 hours. Is there a way to add minutes...
I want to create a Group that can override Request Approvals Only. I don't want to add the Group to any flows. I simply need any Group Members to be able to Approve on behalf of the Approvers already in the flows if necessary. Is this possible? If...
Hello, We have a bit of a pretzel when it comes to workflows that involve multiple catalog tasks. Looking for best practice when it comes to one RITM with multiple catalog tasks in the workflow. Currently we have workflows that have a 1-1 RITM/SCTAS...
First question here so here's hoping - I'm trying to pass data from the built in Form widget on the Service Portal to a custom widget on the same page, but can't figure out the best way. I looked at scratchpad variables but many posts said that they ...
