Hello, I'm new to ServiceNow and i seek your assistance. Sometimes we compose emails from inside the RITM to the users replies us back.What i need is to trigger a notification inside the Agent workspace "Provider notification" for the assigned_to age...
Hello,I hope someone can help meI have the problem that employees cannot create an incident with the catalog Item "Create incident". Which role or customizing is needed to enable this?For licensing it is important that the employees are requesters an...
Hello All-thanks for your patience with me:)I have a requirement for surveys to be generated for completed requestsI'm using the OOB asmt_metric_type="Service Request Satisfaction Survey" Ive added trigger as follows:Table=sc_req_itemUser Field= Requ...
Hi All, I am trying to update the On Hold Reason to add more options for service requests in ServiceNow. The options I want to add is already present in the incident On Hold Reason but not requests. I'm new to ServiceNow and was unable to find much o...
I wanted to build a Service Request form where in the first place, there'll be only one Question field (Select box) where it'll ask user below question -Please select what type of SSO you require? then there will be 2 Choice values (ODC SSO, SIML SSO...
Hi there,I would like to report how much Incidents were created after our daily service window (let's say 6:00 p.m. till 7:30 a.m.). I would like to see:- Amount of Incidents- Creation time (rounded) of each IncidentIt would be nice if the Y- axis co...
Hi,I have created a record producer which creates multiple catalog items. I have used the cart functionality. In one of my catalog items there is MRVS, I want to set one of the variable values for that MRVS. That variable is List collector and while ...
Hi, What opportunities does the ServiceNow Partner Marketing Agency program offer to eligible partners in terms of participating in integrated marketing campaigns and other marketing activities? #partnermarketingagency #servicenow #servicenowmarketin...
Evening all I have a requirement to trigger an email to a user selected in a variable in a catalogue item but I can't work out how. I have looked at doing this via a workflow and just a normal notification but there does not seem to be a way to selec...
Dear All,I have created a couple of assessments to help the organisation to rank the vendors properly.### STEPS TAKEN ###I have created a metric type called "Vendor Tiering". See configuration below. I have created two metric categories:Value consi...
Hello Team, I have requirements to update Published KB article automatically at pre-defined interval using script. Basically I need to update the Article body field. (below) which contains HTML data. Please advise, Thanks,
Hi experts, I have a report on my dashboard of type score. Now I used a script to return the sys_ids that I want, the issue is I'm getting all the sys_ids but the count remains 0. Does anyone know what's going on with my script or report filter (repo...
I have a requirement to autopopulate opened for user name which is present in employee relation case form . i need to populate opened for name in involved party form "user" field based on reporter dropdown selec from "type" i write a belo...
In reviewing security of our ServiceNow privileged access accounts I found the following users and roles: - 'System Administrator' with admin, user_admin roles- 'HR Admin' with user_admin role- 'UpdateSet Admin' with admin, user_admin, soap_update ro...
Hi,I have a REST API Message - POST created to add values to the field on the third party application. But when i am trying to pass the values from the REST API i don't see the values to be updated on the third party application. I need to know how d...
