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Configuration Item lookup on Incident List View

sharonjanisch
Tera Contributor

‎08-07-2017 06:47 AM

If I add Configuration Item to the All Incidents list view and do a lookup, it only shows items with the class of Computer.   If I am in an incident, the lookup shows alls classes.  

I don't know where the filter on the list view is coming from.   Is there a way to change that?

We are on Helsinki Build 04-19-2017_0850

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sharonjanisch
Tera Contributor
In response to Chuck Tomasi

‎08-07-2017 11:31 AM

I probably should have provided more information on why we were looking into this. Someone deleted a configuration item that had been used on some incidents so those incidents now have a null value for CI. We restored the deleted item but it did not restore the CI on the incident records.



We were going to use the list edit to do a group edit of those incidents but I don't see the CI that we want to use from the list view. If there's a better way to update these records, please let me know.




Sharon K. Janisch


Applications Engineer


Katten Muchin Rosenman LLP


525 W. Monroe Street / Chicago, IL 60661-3693


p / 312.577.8050 f / 312.902.1061


sharon.janisch@kattenlaw.com<mailto:sharon.janisch@kattenlaw.com> / www.kattenlaw.com<http://www.kattenlaw.com>


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