We have agent assist with knowledge articles as per OOB each knowledge articles having 4 options "Attach", "Helpfull", "Flag" and "Full view" dropdown I want to add additional function called "Favorite" if I click the button it should make the artic...
Hi Team,In MIM workbench if we click on Compose button on communication task then in "To" field from where it is rederiving the data.And can we add any custom table on that so it will fetch data from that table as well?Waiting for your response.
I have a request from a user that is leaving the company to change the ownership of all the reports created by him to the person that is taking his place. I tried using the Reports Table but is no letting me change the "Created by user" field. How I ...
Hi Community, We're now starting to add approvals on alot of our catalog items and have this issue where people aren't seeing the emails and checking approvals on employee center etc. So I've setup a flow to send reminders to the approver and request...
Looking to see how other companies are handling Agile change management.How many CAB meetings do you hold a week?What changes do you review?Who attends the meetings?Do you have a board?Right now I only have one meeting and I am the only one that does...
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On a contract in the vendor workspace a submit for review button was there to send it for approval. That has now disappeared and the button only appears in native view of a contract. Does anyone know why and can help?
On a dashboard on platform analytics I need the actual value to have red for 1-3 amber 4-7 and green from 8-10. I see there is the highlighted content box on the widget but how is this configured? I have tried using styling and ux highlighted values ...
Hi Team,I'm learning AI Agents: AI Agent Administration Now Assist AI Agents not found , application menu kindly provide the solution
Hi Community, We have a catalog item active which is used for the leaver process. In that catalog item online form we ask two questions about providing details for any employees who will either need access to this leaving employees emails or document...
Hello,I'm trying to change for testing purposes the date that a user was given a role. For example, if a user has the role of 'itil', I would like to change the "sys_created_on" value for the role on the sys_user_has_role table to 120 days before tod...
I need some information about ServiceNow: It concerns the display of text for Special Handling Notes in the Classic UI in ServiceNow. The Special Handling Notes are displayed in the record type case in the form (Classic UI) (Special Handling Notes Li...
Hello, I am trying to find a video showing the functionality of Knowledge Management Microsoft Word Add-in and cannot find one anywhere here or on the internet. Does anyone have one? ThanksSteve
when attempting to close a request ticket for Legal Module, I get an error message "Enter comments and close", but there is no "comment" field on this table. There is a "comment" field on the related TASK table which I am not able to find it (or dot ...
We want to know when a user moves a knowledge (KB) article from a group/private Knowledgebase to the Self-Service Knowledgebase. Is there an easy way to do this? I was hoping to use a scheduled report to track this activity, but I've had no luck in ...
