Custom Flow Actions

[indrajeetma]

I am creating an custom flow action... I am sending inputs from catalog of variable for eg 'Device Name' have 2 choices one is Laptop (lap) and Desktop (desk) its like label and its backend name nd i want Device Name input into custom action and will return according to the Device Name input so tell me now when i will call the action from Flow Desginer and give input drag and drop Device Name it will send backend name or display value so i can run script in custom action like if(inputs.device == lap) or if(inputs.device == Laptop)??

[Sandeep Rajput]

@indrajeetma The backend value will be sent in the script action if(inputs.device == lap)

Hope this answers your question.

[indrajeetma]

How i can send the label value as input?

var name = fd_data._1__get_catalog_variables.device_name.getDisplayValue();

return name;
getting null as output.

[Sandeep Rajput]

@indrajeetma Here is the support article on the same issue https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0960074

[Juhi Poddar · Accepted solution]

Hello @indrajeetma 

To get the value from flow designer use the condition 

var name = fd_data.trigger.request_item.variables.device_name; //to return backend value(lap,desk)
return name;

or

var name = fd_data.trigger.request_item.variables.device_name.getDisplayValue(); // to return display value (Laptop, Desktop)
return name;

Result: 

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps others find the solution more easily and supports the community!"

Thank You
Juhi Poddar