Hi everyone,
We would like to hide or disable this toggle on the Incident form:
- We know how to set the default user preference so both journal fields are shown but we don't want users switching back to only display one.
- Tried removing the Activities formatter from the form design but that removes the "Post" button from underneath the fields and removes the activity stream, including the filter capabilities.
- We have done quite a bit of searching on how to achieve this but have so far come up empty.
- Found a similar post from almost 10 years ago:https://www.servicenow.com/community/itsm-forum/comments-and-work-notes-toggle/td-p/832695
But the answer to this one doesn't help us and I'm wondering if things have changed in the last 9 years to allow this.
Any help or assistance is very much appreciated!
2 ACCEPTED SOLUTIONS
Hi @Tee_Redd ,
create a global onload client script with isolate script as false to hide it
function onLoad() {
//Type appropriate comment here, and begin script below
try {
var button = document.querySelector('.form-toggle-inputs button');
if (button) {
button.style.display = 'none';
}
} catch (err) {
console.log(err)
}
}
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
you can use onLoad client script on your table and use DOM manipulation.
Note: DOM Manipulation is not recommended practice
1) Ensure "Isolate Script" field for your client script = False so that DOM runs
2) if this field is not on form then from list make it false
function onLoad() {
//Type appropriate comment here, and begin script below
var element = this.document.getElementsByClassName('icon-stream-all-input btn-default btn');
element[0].style.display = 'none';
}
Output: Toggle icon is removed
If my response helped please mark it correct and close the thread so that it benefits future readers.
