Does anyone have a report that would show a count of users that has accessed ServiceNow with itil role

pagdenl
Giga Expert

I am looking for a report that would give me a list of user who are using the system.  I have tried the usage report but it stops at 50 users no matter the conditions I use.  Anyone have a idea why it stops at 50.  Global report name "Usage of ServiceNow Applications".  

Or if there is a different report I can collect data of how many user with the itil role access the system that would be great as will.

 

7 REPLIES 7

Dhruv Gupta1
Kilo Sage
Kilo Sage

Hi Please check this screenshot and configure your report as it is. If you still face any issue please let me know.find_real_file.png

Please remember to group by role

Mark as answer if you find it as useful.

pagdenl
Giga Expert

I have the user_role report and shows last login, but I need to know what they access in ServiceNow.  Like what application.  The report I mentioned "Usage of ServiceNow Applications" gives me everything I need but it will only show a limit of 50 users.  So basically I was just wondering why it is limiting me to only showing 50.

Please provide screenshots for better understanding of your query.